Santosh Kumar Email & Phone Number

New Delhi Area, India

• Looking 90+ Dpd portfolio of Delhi/NCR with external agencies.• Creating & implementing collection & recovery processes for enhancing methods• Setting targets for the teams by building new & effective incentive schemes for recovery teams• Working towards retention follow ups, recovery & taking proactive steps for improvement of collection• Ensuring resolution within the turnaround time by identifying solutions to the queries Highlights:• Implementing various… Show more • Looking 90+ Dpd portfolio of Delhi/NCR with external agencies.• Creating & implementing collection & recovery processes for enhancing methods• Setting targets for the teams by building new & effective incentive schemes for recovery teams• Working towards retention follow ups, recovery & taking proactive steps for improvement of collection• Ensuring resolution within the turnaround time by identifying solutions to the queries Highlights:• Implementing various systems & achieved high efficiency in collection by setting up BKT wise collection. Created in-house collections model like Tele-calling/Field Runner process for Delhi/NCR for smoothening of bucket wise collection & introduced hand held devices concept to enhance collections • Played a major role in consistently performing in collection by improving collections after increasing of business volume and analyzed weak systems and eliminated the same to sustain collections• Reduced and maintained average accounts receivable to the lowest system standards.• BKT product wise Liaising, coordinating and identifying for Sec.138 / Arbitration case resolution which resulted in reduction NPA contracts. Show less

New Delhi

 Responsible for Corporate Recovery from specially assigned cases of any region or location. To know the issues and other aspects for the reason being delay of unpaid dues. Coordinate with the Regional Head, Business Head and Account Managers Negotiate for the settlement amount and bridge for a new business. Identify cases for legal i.e Civil Suit matter, Sec-138, Order-37

New Delhi Area, India

 Assigned 0-6 bucket cases of Retail/SME (CE, CV, Re-Financed) of Delhi-NCR region. In house Collections of installments, penal charges, bucket management, retention of customers and closure of matured accounts. Manage entire portfolio with minimization of NPA and maximization of roll back cases. Maximizing revenue out of client base by providing financial advisory services such as re-scheduling or re-finance.

 Handling 0-60 Bucket of Commercial Vehicle (CV), Construction Equipment (CE), Strategic Construction Equipment, Carta, Tractor & Suvidha (Business Loan). Develop and manage team of Tele-Callers and runners. Assign volume cases proportionately. Analyze strength, weakness and new innovative ideas to develop team spirit. Track daily on individual performances on set parameters. Collections of Installments & Penal Charges, Bucket Management, Insurance Renewal, Retention of Customers.

New Delhi Area, India

Period May 2006 onwards: Worked in Skip Recovery department for collection of Credit Cards having DPD more than 360+ and ticket size greater than 15k for Delhi & NCR. Coordinate two aggressive agencies for Credit Cards Collections. Trace customers, make follow-up to collect due payments or else authenticate them for legal activities such as Demand Legal Notices or summons for Lok-Adalats and also recognize cases for Lien/Debit. Segregating the potential delinquent cases and… Show more Period May 2006 onwards: Worked in Skip Recovery department for collection of Credit Cards having DPD more than 360+ and ticket size greater than 15k for Delhi & NCR. Coordinate two aggressive agencies for Credit Cards Collections. Trace customers, make follow-up to collect due payments or else authenticate them for legal activities such as Demand Legal Notices or summons for Lok-Adalats and also recognize cases for Lien/Debit. Segregating the potential delinquent cases and forwarding them for legal action. Working done on Application Forms / Stat Cards provided.Key Highlights:  Successfully handling allocation volume of 8-12cr. Achieved the Release Target of 1%. Develop and groomed new tracing team for the portfolio at agency level. Organizing the Training session (Product training, Collection training) & Demo sessions (working on software & excel) to keep update the team.Period June 2005 – April 2006: Key role in providing agency coordination for vintage (270+) credit card cases allocated to external agencies. Legal actions through DLN, Civil Suits, NIA u/s 138, 406, 420, 156/3 CrPC etc. to get effective prompt result. Lok Adalats conducted every month for getting good results from legal tool. Recognize cases for Lien/Debit, waiver approvals, MIS report generation & updating of payment file. Attend customers coming directly to Bank, solve their queries / problem. Show less

Master Of Business Administration - Mba, Finance, General, B

Ba Pass, English,Political Science,History

 Bachelor of Information Technology(BIT) in Computing and Multimedia from IGNOU 2000-2003  Advance Diploma in Software Technology(ADST).