Santosh Kumar Email & Phone Number

Gurugram, Haryana, India

With over 12+ years of professional experience in Site IT Operations lifecycle and optimizing technology solutions to support organizational goals. I've served five years of experience as a Senior Associate in IT administration and seven years as a Site IT Lead.Currently, I hold the position of Site IT Lead at STL Gurgaon, where I manage all aspects of IT operations lifecycle, from strategy to execution. This includes providing Technical leadership, Overseeing service delivery, IT Infrastructure, driving IT Strategy, Cybersecurity, Optimize end-user computing [EUC], ITIL frameworks, collaborating with cross-functional teams to enforce IT policies and procedures, and delivering innovative solutions that enhance efficiency, scalability, and security.Furthermore, I actively contribute to planning and executing IT Governance, Technology upgrades, Managing IT budgets, Conducting IT Audits, Patch management, Vendor management, Maintain Cyber Security compliance, ability to implement cloud computing solutions, and providing technical assistance to end-users. In this key role at STL, I align IT strategies with business objectives to ensure a secure, stable, and efficient IT infrastructure at the site.As a team leader, I manage 4-5 team members, ensuring the delivery of support services within SLAs, enhancing customer satisfaction, and leveraging ITIL best practices to optimize service delivery and drive business success.

Gurgaon, India

Experienced Senior System Administrator with over 8 years of expertise in providing comprehensive IT support with extensive experience in managing Windows-based PC ecosystems, network services, and applications. Expert in handling issues via ticketing tools (Symphony Summit, ManageEngine ServiceDesk), phone, email, and in-person support for internal, roaming, and global users. Proficient in Active Directory (AD) management, including user account creation and LDAP queries. Skilled in installing, configuring, and troubleshooting key server roles (DNS, DHCP, File Server, FTP Server) and network devices, including Ruckus ZoneDirector and Wi-Fi Access Points. Experienced in coordinating with IT vendors, negotiating technical aspects, and managing computer peripherals, AMC, and new hardware/software purchases. Adept at creating and managing gControl eNFA Capex/Opex processes, Purchase Requisitions/Orders, and invoice processing. Strong background in implementing and managing security and backup applications, such as Winmagic SecureDoc, FireEye APT, and Google Drive Sync. Knowledgeable in network monitoring tools (Nagios Core, PRTG), vulnerability assessment, and endpoint protection (Symantec SEP). Proficient in managing asset and software licenses, preparing IT reports, and leading a team to provide comprehensive IT support. Skilled in basic firewall, router, and switch configuration, as well as virtualization tools (Microsoft Hyper-V, VMware). Experienced in Linux installations (Ubuntu, Red Hat, CentOS) and understanding of ITIL and ServiceNow.

Gurgaon, India

Gurgaon, India

Gurgaon, India