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Santosh Kumar Gowli Email & Phone Number
Lead Quality
at
Sutherland
LinkedIn matched
✓ Verified August 2026
3 data sources
Profile completeness 86%
Who is Santosh Kumar Gowli? Overview
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Quick answer
Santosh Kumar Gowli is listed as Lead Quality at Sutherland, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Santosh Kumar Gowli.
Santosh Kumar Gowli previously worked as Sr Quality Analyst at Swiggy and Quality Analyst at Swiggy. Santosh Kumar Gowli holds Bachelor Of Technology - Btech, Mechanical Engineering from Guru Nanak Institute Of Technology.
Company email context
Email format at Sutherland
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Sutherland
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Profile bio
About Santosh Kumar Gowli
Experienced Quality Analyst with a demonstrated history of working in the outsourcing/offshoring industry. Skilled in Easily Adaptable, Public Speaking, Management, Project Management, Auditing and Team Leadership. Strong quality assurance professional with a Bachelor of Technology along with that experience in creating training content for the new projects and working on the MIS reports according to the requirement.
Current workplace
Santosh Kumar Gowli's current company
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5 roles
Santosh Kumar Gowli work experience
A career timeline built from the work history available for this profile.
Sr Quality Analyst
* Member in the team in updation ticketing tool from G form to CC connect *Drived the AHT reduction project which made impact 2.79mins reduction in overall AHT* Worked in the projects where tickets per reduced from 4 lakhs to 2.5 lakhs and increasing the FTR%*Managing the team and constantly driving the team to achieve the targets * working on the hygiene projects and give insights in process inputs and SOP amendments and building new SOPs* Working on MIS dashbaords and quality dashboards, help the team with the data whenever it is required * Team Management, Quality tools , project management
Oct 2022 - Oct 2024
Quality Analyst
* Auditing and giving feedback to a team of 50 associates * Giving process insights for the betterment of the process* intiated the hygiene audits for the better of the process to bring transparency in process* Incharge of 7 types of hygiene audits to drive along with quality team and submit reports to the leadership team* Having experience in creating & publishing MIS reports to the leadership & all teams on daily & weekly level* Creating & Sharing reports according to the requirements* Leading training part from quality team from creating content, Coordinating with ops to arrange sessions & taking training sessions, conducted several training sessions*Incharge of the new projects to drive successfully across all teams*Incharge of the CSAT to make better by conducting training sessions
Mar 2021 - Oct 2022
Quality Analyst
* Auditing & Monitoring of the team of 50 associates and giving feedback time to time * Giving insights to the client on better of the process* Coordinating with training team to conduct the training session BQ performers to focus on recurring session* Publishing the dashboard's daily, weekly, quarterly & monthly.* special focus on BQ performers by monitoring closely like side by side audits, live calls audits and increasing the audits* conducting calibration with the client and internal teams
Jul 2019 - Jul 2020
Customer Service Representative
Sep 2017 - May 2019
2 education records
Santosh Kumar Gowli education
Bachelor Of Technology - Btech, Mechanical Engineering
Intermediate, Mathematics, 92%
FAQ
Frequently asked questions about Santosh Kumar Gowli
Quick answers generated from the profile data available on this page.
What company does Santosh Kumar Gowli work for?
Santosh Kumar Gowli works for Sutherland.
What is Santosh Kumar Gowli's role at Sutherland?
Santosh Kumar Gowli is listed as Lead Quality at Sutherland.
Where is Santosh Kumar Gowli based?
Santosh Kumar Gowli is based in Hyderabad, Telangana, India while working with Sutherland.
What companies has Santosh Kumar Gowli worked for?
Santosh Kumar Gowli has worked for Sutherland, Swiggy, Conneqt Business Solutions, and Conneqt Business Solutions Limited.
How can I contact Santosh Kumar Gowli?
You can use AeroLeads to view verified contact signals for Santosh Kumar Gowli at Sutherland, including work email, phone, and LinkedIn data when available.
What schools did Santosh Kumar Gowli attend?
Santosh Kumar Gowli holds Bachelor Of Technology - Btech, Mechanical Engineering from Guru Nanak Institute Of Technology.
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