Santosh Kumar Jena Email and Phone Number
Santosh Kumar Jena personal email
- Valid
I have over 9 years of experience in operations and sales management, with a year of experience as an Assistant Manager, during which I was responsible for revenue growth, Process development, People management,Key accounts management, Customer relations, Customer Success, productivity, escalation management, client engagement, Occupancy, reporting, presentation, leadership, reviewing performance, coordination, and developed policies which helped the process to move fruitfully. I have worked across various sectors of Insurance, Finance, and Digital Marketing products through different sales processes like Telle-sales Vertical B2C (Insurance and Finance), Inside sales process B2B (Digital marketing services, and software products), and BPO processes B2C of general insurance and the Non-Banking Financial sector. My experience includes over 4 years as a comprehensive Senior Team leader and over 4.8 years as a Senior Executive. I possess knowledge of design thinking, Change management, Attrition, Shrinkage controlling, and key parameters like SLA, AHT, FCR ATT,CSAT,ACW, Dsat, Nps, Workforce Management, Training, hiring, directing, delegating, controlling, and monitoring. Furthermore, I have experience in managing business, a wide range of teams, and certifications in analytics in Insurance. I have studied case studies from the insurance industry, Business analysis basics, Business Analytics with Excel and Power BI, and marketing Analytics with tools like Microsoft Power BI, Power Query, Power Pivot, Excel, and sales presentation with MS PowerPoint. With an MBA in International Business Management, I have acquired a diverse range of certifications that demonstrate my exceptional abilities in the fields of People Management, Performance Management, Business Process Management, Operations Management, Logistics Management, Supply Chain Management, and Inventory Management, Cloud computing in SaaS, IaaS, PaaS, Basics of Networking and telecommunications, Sales and marketing management, Economics of Money and Banking, Real Estate negotiation, Tours and travels management.
Teleperformance
View- Website:
- teleperformance.com
- Employees:
- 99624
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Assistant ManagerTeleperformance May 2024 - PresentChennai, Tamil Nadu, IndiaManaging the Banking process in terms of Emi conversion, credit cards retention, welcome calls, process management, Revenue Growth, performance management, People management, team leader management, business growth, Customer success.
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Assistant ManagerZocket Dec 2022 - Dec 2023Chennai, Tamil Nadu, IndiaSuccessfully managed the day-to-day operations of B2B process and its productivity of 45 members inside sales executives to generate business and customer success, key account management of digital marketing services along with 3 team leader and with contribution of 35% sales revenue growth of the firm. Coached and trained staff members on customer service, sales techniques and product knowledge in terms of digital marketing service in the segment of social media marketing. Effectively communicate with customers to ensure satisfaction and resolve any complaints. Streamlined operations to increase efficiency and reduce costs. Hiring, training, coaching, delegating, controlling, monitoring, Performance management, sales management, Revenue generation, budgeting, People management, business development, customer satisfaction, customer retention, quality management. Reporting to higher authority and with great knowledge of social media marketing like Meta and Google ad manager and MS office and Power BI skills, report keeping and feedback, presentation, and overall process management. Helped the team leaders and team members to achieve their business goals by assigning them proper KRA, KPI and delegating tasks, controlling, monitoring them via given advanced CRM. Involved in the hiring and recruiting process of the HR team to identify the right candidates for the process. Established friendly and professional relationships among the personnel and customers. Oversaw quality management initiatives that improved process accuracy by 15% and reduced customer complaints by 25%. -
Assistant ManagerZocket Dec 2022 - Dec 2023Chennai, Tamil Nadu, India
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Assistant ManagerZocket Dec 2022 - Dec 2023Chennai, Tamil Nadu, India
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Team CoordinatorSundaram Finance Limited Feb 2017 - Aug 2020Tamil Nadu, IndiaManaged a team of 25 members telesales and service for general insurance B2C process to generate revenue and business growth of the organization with the track record of 20% of sales revenue growth for the assigned process which includes Health insurance and motor insurance and developed the best environment for work for the employees to contribute to maximum. Hiring, training, directing, delegating, controlling, monitoring the team members along with mentors, and successfully managed the performance and peoples with leadership skills and people management skills, Soft and Communication skills and most importantly with data management skills. Worked closely with the higher authority in terms of performance reporting and CRM management and areas of weakness and strengths to maximize the subordinate's performance and guiding and helping them to achieve the highest level of goals. Coordinated the daily activities of a 25-person team, ensuring all tasks were completed on time. Assisted in the recruitment, selection and onboarding of new team members. Resolved conflicts and addressed any issues that arose between team members. Developed and implemented team policies and procedures to ensure maximum efficiency and productivity. Trained and mentored new team members in organizational policies and procedures.
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Senior ExecutiveAthena Bpo Pvt. Ltd Feb 2012 - Dec 2016Chennai, Tamil Nadu, IndiaSuccessfully managed and mentored a telesales team of 10 reps of Insurance and finance B2C process to meet and exceed monthly sales targets with individual sales target and achievement record of 10% of sales revenue growth for the assigned process. Developed and implemented strategic sales plans to ensure growth and profitability within a competitive market. Built and maintained strong relationships with key clients and stakeholders to ensure customer satisfaction and loyalty by maintaining good AHT, ATT and SLA, productivity time. Developed and implemented strategic sales plans to ensure growth and profitability within a competitive market. Built and maintained strong relationships with key clients and stakeholders to ensure customer satisfaction and loyalty. Utilized a variety of sales techniques such as cold calling, upselling, and cross-selling to increase sales opportunities. Developed and maintained a detailed customer database to ensure accurate sales tracking and forecasting. Created and presented high-impact sales presentations to potential clients, successfully closing deals. Handled the customer with productivity. Clearing the queries of customer via email chat or over the call. Playing as team player among the team members. Maintaining the relationship with existing customers. Satisfying the customers with genuine services. Interpersonal skills. Better communication skills.
Santosh Kumar Jena Education Details
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Tamilnadu Open UniversityBusiness Administration And Management, General -
K P Science CollegeB
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P C M High SchoolC
Frequently Asked Questions about Santosh Kumar Jena
What company does Santosh Kumar Jena work for?
Santosh Kumar Jena works for Teleperformance
What is Santosh Kumar Jena's role at the current company?
Santosh Kumar Jena's current role is Assistant manager|9+ years of experience|Revenue growth| Customer acquisition|SaaS|Telecom|B2B|B2C|BPO|Insidesales|Telesales|Insurance|Digital marketing products sales|NBFC|Finance|Customer Success Manager|.
What is Santosh Kumar Jena's email address?
Santosh Kumar Jena's email address is et****@****ail.com
What schools did Santosh Kumar Jena attend?
Santosh Kumar Jena attended Alagappa University, Alagappa Nagar, Karaikudi, Alagappa University, Alagappa Nagar, Karaikudi, Tamilnadu Open University, K P Science College, P C M High School.
Who are Santosh Kumar Jena's colleagues?
Santosh Kumar Jena's colleagues are Kiran Chettiar, Eli Vasquez, Edith Cardenas, Maria Stallone, Shalini Kalyanithevar, Syed Shanu Ali, Amanda Silva Santos.
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Santosh Kumar Jena
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