I am a results-oriented individual with 20+ years of experience in IT Software Development, specializing in Java and contact center solutions. Throughout my career, I have worked with various IVR platforms, including Amazon Connect, Amazon Lex, Omilia Conversational Intelligence (NLU) IVR, Concentrix/Convergys/Intervoice Intelligent Voice Portal (IVP), Cisco Voice Portal (CVP), Genesys Cloud CX, Tellme, Be-Vocal, and Custom Java-based IVR Frameworks. My dedication to work and commitment to achieving business goals have been strong driving forces throughout my professional journey.I possess extensive expertise in architecting and developing Conversational NLU/IVR/Voice-XML Speech and DTMF solutions using Conversational AI platforms including Amazon Lex, Amazon Connect, Omilia Conversational IVR, Java, Java Server Pages, Servlets, VoiceXML, JavaScript / NodeJS. Over the years, I have successfully delivered IVR projects according to approved specifications, ensuring adherence to time, cost, and quality parameters. With excellent analytical and problem-solving skills, as well as consulting and coaching abilities, I have consistently delivered high-quality technical solutions.Additionally, I have over 10 years of experience providing technical guidance and managing teams. I have effectively led, coached, mentored, and developed high-performance individuals and teams. My focus on building and motivating teams has resulted in consistent high performance and successful project outcomes.Moreover, I have hands-on experience in creating frameworks using Java and automating code generation from IVR designs, effectively minimizing development costs. As a certified AWS Developer and Solutions Architect Associate, I possess a comprehensive understanding of AWS technologies and a deep knowledge of developing 2-tier and multi-tier AWS architectures. I have a strong foundation in AWS technologies including serverless architectures using AWS Lambda, API Gateway, DynamoDB and other serverless components. Proficient in AWS CDK, AWS SDKs, and APIs, I can seamlessly integrate AWS services into applications and automate processes for improved efficiency.Overall, my extensive experience in IT software development, expertise in Java and IVR solutions, and proficiency in AWS technologies make me a valuable asset. I am dedicated to designing robust architectures and delivering innovative solutions that drive business success.