Head of IT Infrastructure in a tech organization is responsible for overseeing and managing the company's IT infrastructure to ensure it is robust, secure, scalable, and efficientInfrastructure Strategy: Develop and implement a comprehensive IT infrastructure strategy aligned with the organization's business goals.Technology Roadmap: Create and maintain a technology roadmap that outlines the development and implementation of IT infrastructure projects.Team Leadership: Lead, mentor… Show more Head of IT Infrastructure in a tech organization is responsible for overseeing and managing the company's IT infrastructure to ensure it is robust, secure, scalable, and efficientInfrastructure Strategy: Develop and implement a comprehensive IT infrastructure strategy aligned with the organization's business goals.Technology Roadmap: Create and maintain a technology roadmap that outlines the development and implementation of IT infrastructure projects.Team Leadership: Lead, mentor, and manage the information security team, fostering a culture of security awareness and continuous improvement.Talent Development: Recruit, train, and develop security personnel to build a skilled and motivated team.Systems and Network Management: Oversee the design, implementation, and maintenance of IT systems, networks, and data centers to ensure high availability and reliability.Cloud Management: Manage the organization's cloud infrastructure, ensuring it meets performance, security, and scalability requirements.
Service Level Agreements (SLAs): Define, manage, and ensure adherence to SLAs for IT infrastructure servicesIncident and Problem Management: Oversee incident and problem management processes to ensure timely resolution and prevent recurrenceMonitoring and Metrics: Implement monitoring tools and define mefrics to measure the performance, availability, and reliability of IT infrastructure.Vendor Relationships: Manage relationships with IT vendors and service providers, ensuring they meet contractual obligations and performance standards.Budgeting: Develop and manage the budget for IT infrastructure, ensuring cost-effective solutions and optimal resource utilization.Innovation: Drive innovation by ident fying and adopting new technologies, tools, and methodologies that enhance IT infrastrusture capabilit esService level Agreements : Define, Manage, and ensure adherence to SLA’s for IT infrastructure Services Show less

Provide 24x7x365 uninterrupted service with maximum uptime for heterogeneous network infrastructure to ensure availability of business application to business users - High availability, Reliability, SecurityDevelop strategies for services, operations, technologies and standards.Managing multiple vendors across remote geographical location to provide connectivity to users for ensuring business continuity and ensure SLA’s are met as agreed to the customers.Abiding with the statutory… Show more Provide 24x7x365 uninterrupted service with maximum uptime for heterogeneous network infrastructure to ensure availability of business application to business users - High availability, Reliability, SecurityDevelop strategies for services, operations, technologies and standards.Managing multiple vendors across remote geographical location to provide connectivity to users for ensuring business continuity and ensure SLA’s are met as agreed to the customers.Abiding with the statutory laws and regulations in different countries eot ensure legal compliance.Identify, evaluate, adapt and implement new tools and technologies to enhance process efficiency and market competitiveness.Network Infrastructure due diligence in Mergers & Acquisitions to ensure seamless migration of two different network entitiesEnsure all teams adhere to operational standards, escalating issues whilst maintaining ownership through to resolution.Drive service improvement plan and periodical service review with business on operational issues.To carry the Services benchmarking with the market and ensure that BMCSL services are cost effective and as per the industry standards.Operations forecasting and planning, resource risk management and capacity planning - Readiness to cope up with future growth in proactive mannerTo explore new technologies for building optimal performanceSupport IT/OT initiatives in Industry 4.0 journeyResponsible for AOP for the function including OPEX & CAPEX Show less

SQM of Network Services/Head SQM- Network & Partner Management/Supporting Service Quality measurement activity of all network services in Tata Communications (IP,RF,SQ) along with Partner managementResponsible for AOP for the function including OPEX & CAPEXAlignment of Functional Goals with Organization ImperativesProject Life Cycle Management

Formation of Support Desk for UCC services/ Head-Partner Services/Creation of a Dedicated support desk to support UCC services like. SFB, CCA-Webex, DCS (incubation services)Handling Dedicated support desk to support HCC services/Support of @ 12000 HCC seats with multi technology partner (Cosmocom, Ciso) which included customer from Telecom,BFSI and other Premium EnterprisesSupporting Development & Execution of Marketing Requirement Documents(MRD) for multiple productsSupporting RFP… Show more Formation of Support Desk for UCC services/ Head-Partner Services/Creation of a Dedicated support desk to support UCC services like. SFB, CCA-Webex, DCS (incubation services)Handling Dedicated support desk to support HCC services/Support of @ 12000 HCC seats with multi technology partner (Cosmocom, Ciso) which included customer from Telecom,BFSI and other Premium EnterprisesSupporting Development & Execution of Marketing Requirement Documents(MRD) for multiple productsSupporting RFP and SOW signoffEstablish SLAs and OLAs in collaboration with Business Units Show less

Formation of Focused Enterprise customer/Involved Creating a dedicated desk to support high revenue Enterprise customer- Customer Billed in range of 3 Mn - 40 Mn $Formation of Enterprise Voice NOC/Includes setting up of a 24*7 focused desk to manage voice carriers/supplier issues for Enterprise CustomerEnterprise Complaint Management for 4 Billion MinutesEscalation ManagementIncident ManagementLeast Cost Routing of Voice Traffic for Margin EfficiencyInteraction with… Show more Formation of Focused Enterprise customer/Involved Creating a dedicated desk to support high revenue Enterprise customer- Customer Billed in range of 3 Mn - 40 Mn $Formation of Enterprise Voice NOC/Includes setting up of a 24*7 focused desk to manage voice carriers/supplier issues for Enterprise CustomerEnterprise Complaint Management for 4 Billion MinutesEscalation ManagementIncident ManagementLeast Cost Routing of Voice Traffic for Margin EfficiencyInteraction with International carrier for fault resolution. Show less

Vodafone LD is a first of its kind of project where NSN was given the responsibility of NOC and Managed service for Circles. Founded the team NOC team comprise of Switch, Transmission and Data (31 people) for Vodafone NGN project, Interface from the NSN side to Vodafone corporate responsible for all Operation related issue. Direct interaction with Operations team of Vodafone long distance on a daily basis. Interaction with various ILD carriers for operation and quality related issues… Show more Vodafone LD is a first of its kind of project where NSN was given the responsibility of NOC and Managed service for Circles. Founded the team NOC team comprise of Switch, Transmission and Data (31 people) for Vodafone NGN project, Interface from the NSN side to Vodafone corporate responsible for all Operation related issue. Direct interaction with Operations team of Vodafone long distance on a daily basis. Interaction with various ILD carriers for operation and quality related issues. Key Deliverables Transition of Switch, Data & Tx team from GNOC Chennai to Mumbai  Fault Management of Siemens NGN soft switches located across PAN India. Alarm management, preventive and corrective maintenance of all kinds of faults for Media Gateways, Soft switch and signaling Gateways.  First level Hardware and Software rectification within the network. Routing analysis and resolve call related problems for Fixed Wireless subscribers. Analyse ISUP, & SIP traces for Problem Resolution. Provide technical support to Local Circle Engineer while analysing and rectification of hardware and software faults.  Maintaining the KPI and SLA as per the contract between NSN and Vodafone on a daily basis. Preparing and presenting the monthly operation related reports for KPI and SLA, reports in turn presented by the NSN LD head to Vodafone LD head. Second level of escalation for all ILD carrier complaints.  Proactively monitoring all the quality parameters’ such as ASR, ACD, and NER. Review calls with various ILD partners to understand the issue faced and provide solutions.  Escalation point of contact for Customer (Vodafone) and ILD carriers. Show less

Job Profile:Worked as a Fault Management Lead for Ericsson's AXE-10 and Lucent Soft Switch in Fault Management group at the National Headquarters (NNOC), DAKC, Navi Mumbai.O&M activities and troubleshooting procedures to ensure zero downtime.Alarm management, preventive and corrective maintenance of all kinds of faults for Media Gateways, Soft switch and signaling Gateways. Maintained multiprotocol-C#7/SIGTRAN/SIP/H232/MEGACO/H248/IUA protocols /multi-platform networks for… Show more Job Profile:Worked as a Fault Management Lead for Ericsson's AXE-10 and Lucent Soft Switch in Fault Management group at the National Headquarters (NNOC), DAKC, Navi Mumbai.O&M activities and troubleshooting procedures to ensure zero downtime.Alarm management, preventive and corrective maintenance of all kinds of faults for Media Gateways, Soft switch and signaling Gateways. Maintained multiprotocol-C#7/SIGTRAN/SIP/H232/MEGACO/H248/IUA protocols /multi-platform networks for performance, fault tolerance & security with experience in configuration.Involved in configuration management, performance and traffic analysis, route analysis, Number analysis ,ISUP trace, R2 trace, Performance Counter, Exchange Data, Configuration and maintenance of C7 signaling links with other ILTs, MSCs, STPs etc and analyzing SS7 Traces.Operation and Maintenance of 24 Ericsson AXE-10 switches and 120 nodes of lucent softswitches located in different parts of India and one each in LA,NY and HK.Defining and changing of all type of Switch related data like B-Number Analysis table, Route Parameters, Signalling routes ,Augmentation of Routes, Forwarding analysis, Access Barring Data, Charging analysis, Routing Case Tables etc. as and when required.Defining and changing all types of data related to B-Number analysis table.Routing analysis definitions- parameters modifications.Global Title Routing Case Analysis, Routing Case Tables.Carrying out required Modifications/Changes in the System.ISUP and Ethereal traces analysisFault Management of the STPs (TEKELEC) includes routine O&M activities and troubleshooting procedures to ensure zero downtime.It also includes alarm management, preventive and corrective maintenance of all kinds of faults. With Lucent Technologies for M/s ITPC Show less

Major responsibility includes providing Switch Operation and Maintenance Management of lucent fixed-line equipment by Monitoring all switches from INOC and fixing the problems remotely or on site.Technical support need to be provided to Switch Engineers of ITPC for lucent equipments. Interconnection of one switch with other switches. Taking back up of Switches.Testing & replacing of faulty hardware's.Implementation of external network clock for 5ESS and VCDX switches… Show more Major responsibility includes providing Switch Operation and Maintenance Management of lucent fixed-line equipment by Monitoring all switches from INOC and fixing the problems remotely or on site.Technical support need to be provided to Switch Engineers of ITPC for lucent equipments. Interconnection of one switch with other switches. Taking back up of Switches.Testing & replacing of faulty hardware's.Implementation of external network clock for 5ESS and VCDX switches. Implementation of 4 multi-metering subscribers billing registers. Hardware installation, which include MDF, DSX & DDF. Mentoring of local technical staff to a level of self-reliance. Inventory, Installation & Commissioning of Fixed-line switches for Lucent Technologies.Installation of Symmetricom SSU_2000e and synchronizing the whole Baghdad Network with it.Software Up gradation of Switch.Testing & replacing of faulty hardware.Implementation of 4 multi-metering subscribers billing registers. Installation & Termination of MDF.With Lucent Technologies for M/s Reliance Infocom; : Nagpur-1, Kalyan-1&2, Patna-1, Mumbai-1, 2, 3, &4. Show less