Santosh Purkait Email & Phone Number

Bangkok, Th

Bangkok, Th

Singapore

Bangkok Metropolitan Area, Thailand

Working With Ipsos Limited (Bangkok, Thailand) As Information Service Manager (Dec’13 to Aug'13).

Bangkok Metropolitan Area, Thailand

Migration of Data collection to Online/mobile Device agnostic platform.Plan and execute migration process.Co-ordinate with the regional head.Achieve substantial growth with digital data collection.Building in-house online panelParticipate in client meetings and pitching client to educating them about eh benefits of digital data collection.

Bangkok, Thailand

Working with IPSOS (Bangkok, Thailand) as Information Service Manager (Data Processing and Survey Programming Department)(Dec’13 till date).Client  Ensure clients are updated on project deliverables and schedules Ensure prompt and clear response is provided to client queries pertaining to project status and any other project related issues ensuring client satisfactionOperational  Develop processes at a project and team level. Prioritize daily deliverables and supervise team members with planning  Set – up / run / review / improve norms / standards for quality assurance Diagnose and resolve/assist in the diagnosis and resolution of operational issues Meet / exceed operational targets Participate and contribute in client calls Develop, groom, coach team members so that they are able to perform betterRoles Programming the Online/CATI/CAPI surveys. Project and resource planning and execution. Performing quality checks and script checks. Mentoring and developing more team members and building new team.

Gurgaon, India

Working with Paradigm Sample – SampleZone (Gurgaon, India) as an Assistant Manager Survey Programmer (Feb’12 to Aug’13). Ensure clients are updated on project deliverable and schedules Ensure prompt and clear response is provided to client queries pertaining to project status and any other project related issues ensuring client satisfaction Support new client and issue clarification with the Client Service team and work with Managers to provide consultation of Operation related issues to internal and client when necessary.Operational Oversee the work of the functional units in Operation (data deliverable, quality control, etc.) To develop policies and strategies, approve and review system / workflows and drive and achieve Operations KPIs Ensure cost efficiency and optimize the profitability through effective resource planning and assignment. Develop processes at a project and team level. Aligning processes and systems as well as representing as the champion of the team for strategic system enhancements / application. Representing as a Technical Consultant with the end client meetings. Handle objective setting, managing performance appraisals, instilling motivation and developing the team. Prioritize daily deliverable and supervise team members with planning Set – up / run / review / improve norms / standards for quality assurance. Diagnose and resolve/assist in the diagnosis and resolution of operational issues Meet / exceed operational targets Participate and contribute in client calls and project briefing Assist global dimensions programming team as a member of the Dimension Expert Global Team Shadow team members so they are able to perform better Provide training on IOM to the team membersRoles Programming the Online/CATI/CAPI surveys. Project and resource planning and execution. Performing quality checks and script checks. Mentoring and developing more team members and building new team.

Mumbai, India

Worked with wns as an Analyst - Survey Programmer on Dimension platform (Feb 2010 to Feb 2012).Programming the online questionnaires in mr studio platform.Project and resource planning and execution.Checking the queries from the data processing team.Performing quality checks and script checks.Producing quality programming & meeting both internal and client timeline needs.Mentoring and developing more junior team members and building new team.Building up code library and introducing new process to align process and utilize recourses effectively.Building automation tools to enhance the productivity of the team.Prioritize and project planning.Participate and contribute in client calls.Develop, groom, coach team members so that they are able to perform better.

Mumbai, India

Worked with Ugam Solutions as a Senior Online Survey Programmer on Dimension platform. (Apr 2009 – Jan 2010).Programming the online questionnaires in mr studio platform.Generating test data.Checking the queries from the data con.Performing quality checks.Producing quality programming & meeting both internal and client timeline needs.Interacting and working effectively with many operational cross-functional units in the organization.Mentoring and developing more junior team members.

Master Of Business Administration - Mba, Marketing

Schooling, English

Bachelor Of Science, Information Technology, Graduation