A hospitality venue featuring 108 rooms, four food and beverage outlets, and four banquet spaces Overseeing the operations of the All-Day Dining area and the Specialty Restaurant (Koox) Leading a dedicated team of 27 staff members, focusing on team development, service standard, and operational efficiency Engaged in comprehensive operational activities, including daily management of restaurant services, menu development, and culinary innovation (menu engineering) Assumed… Show more A hospitality venue featuring 108 rooms, four food and beverage outlets, and four banquet spaces Overseeing the operations of the All-Day Dining area and the Specialty Restaurant (Koox) Leading a dedicated team of 27 staff members, focusing on team development, service standard, and operational efficiency Engaged in comprehensive operational activities, including daily management of restaurant services, menu development, and culinary innovation (menu engineering) Assumed administrative duties in the absence of the Head of Department, maintaining seamless operations continuity and upholding high hospitality management standards, as well as coordinated daily restaurant operations Implemented and refined operational procedures and service standards to enhance the dining experience and efficiency Show less

 Managed daily operations of diverse dining areas, including Feast-All Day Dining, In-Room Dining, the Club Lounge, and the Lobby Bar Led and motivated a dynamic team comprising 3 Assistant Managers, 7 Team Leaders, 4 Bartenders, and 27 Associates Played a pivotal role in the launch of Nuvo, a contemporary fine dining restaurant, contributing significantly to its concept development, menu creation, and operational planning Developed and maintained a comprehensive wine list and… Show more  Managed daily operations of diverse dining areas, including Feast-All Day Dining, In-Room Dining, the Club Lounge, and the Lobby Bar Led and motivated a dynamic team comprising 3 Assistant Managers, 7 Team Leaders, 4 Bartenders, and 27 Associates Played a pivotal role in the launch of Nuvo, a contemporary fine dining restaurant, contributing significantly to its concept development, menu creation, and operational planning Developed and maintained a comprehensive wine list and established inventory levels (par levels) for all restaurants  Collaborated closely with the Director of Food & Beverage in financial planning, including budget formulation and expense forecasting for the fiscal year 2023-24 Show less

 Spearheaded operations for COLLAGE- All-Day Dining & In-Room Dining, managing a diverse team to ensure the delivery of exceptional dining experiences in a 5-star business hotel with 166 guest rooms and large function facilities Led the recruitment, training, and management of staff, significantly improving service delivery and team performance Implemented comprehensive training programs that enhanced staff skills and knowledge Oversaw budget management, achieving a reduction in… Show more  Spearheaded operations for COLLAGE- All-Day Dining & In-Room Dining, managing a diverse team to ensure the delivery of exceptional dining experiences in a 5-star business hotel with 166 guest rooms and large function facilities Led the recruitment, training, and management of staff, significantly improving service delivery and team performance Implemented comprehensive training programs that enhanced staff skills and knowledge Oversaw budget management, achieving a reduction in operational costs through efficient resource allocation and cost-control measures Directed menu planning and development in collaboration with the culinary team, introduced innovative dishes  Ensured strict adherence to licensing, hygiene, and health and safety legislation, maintaining an impeccable compliance record and enhancing the hotel's reputation for safety and quality Drove marketing and promotional efforts, increasing restaurant visibility and patronage through targeted campaigns Managed inventory and supply chain operations, optimising stock levels and vendor relationships to ensure the seamless availability of high-quality ingredients and supplies Produced and analysed staffing and sales reports, utilising data to make informed decisions that boosted operational efficiency and profitability Streamlined administrative processes and documentation, enhanced operational workflow and reduced administrative time Show less

 Effectively assumed the role of acting Restaurant Manager in their absence, leading a team to deliver exceptional dining experiences at an award-winning venue known for its contemporary Japanese cuisine and unique dining concept Spearheaded staff training and development initiatives, significantly enhancing team performance and ensuring adherence to the highest standards of customer service excellence, contributing to sustained customer satisfaction levels Oversaw a wide range of… Show more  Effectively assumed the role of acting Restaurant Manager in their absence, leading a team to deliver exceptional dining experiences at an award-winning venue known for its contemporary Japanese cuisine and unique dining concept Spearheaded staff training and development initiatives, significantly enhancing team performance and ensuring adherence to the highest standards of customer service excellence, contributing to sustained customer satisfaction levels Oversaw a wide range of operational tasks, including food preparation, supply stocking, and table service Implemented efficient cash and payment systems management, including handling cash, credit card transactions, and register operations, ensuring accuracy and security in financial transactions Led by example in maintaining the cleanliness and organisation of the dining area, ensuring compliance with health and safety regulations and creating a welcoming atmosphere for guests Played a pivotal role in customer service, directly engaging with guests to answer questions, manage reservations, and address any concerns, resulting in a notable increase in repeat business Contributed to the operational efficiency and effectiveness of the restaurant through multitasking and proficiently managing a variety of roles as needed Show less

 Led the development and implementation of comprehensive training programs for new staff within the Food & Beverage department, significantly enhancing team capabilities and service standards Managed operational aspects of (b café) all-day dining, coordinating a team of up to 35 members and directly overseeing shifts of 12 staff, ensuring efficient service delivery and high customer satisfaction Demonstrated excellence in administrative duties, including process optimisation… Show more  Led the development and implementation of comprehensive training programs for new staff within the Food & Beverage department, significantly enhancing team capabilities and service standards Managed operational aspects of (b café) all-day dining, coordinating a team of up to 35 members and directly overseeing shifts of 12 staff, ensuring efficient service delivery and high customer satisfaction Demonstrated excellence in administrative duties, including process optimisation, initiative implementation, and thorough documentation, contributing to improved operational efficiency Innovated and executed new service initiatives, fostering a culture of continuous improvement and ensuring all team members were fully trained and aligned with organisational standards Monitored and managed staff attendance and performance, providing timely feedback and reports on individual achievements and areas for improvement to senior management Actively participated in and contributed to team meetings, facilitating effective communication and collaboration  Utilised experience working with multicultural teams to navigate the challenges of serving a diverse international clientele Show less