• Provide wide range of complex office administration and executive support to the management. Schedule meetings and arrange conference rooms.• Prepare, review, route, and follow up on internal and external correspondence. • Gather and analyse information required by the management.• Prepare and send correspondence to the concerns.• Make required reports.• Prepare and maintain confidential and sensitive documents.• Coordinate office management activities.• Determine matters of top priority and handle accordingly.• Prepare agenda for meetings.• Maintain office procedures.

• Facilitate to deliver quality and timely patient services• Coordinate patient consultations among various specialties• Identify training needs of staff and give feedback to Head. • Liaison with other facilities in regard to handling troublesome cases & VIP cases• Ensure implementation of departmental SOP for smooth running of the department• Introduce continuous improvements to customer handling system• Coordinate and escalate billing issues. • Coordinating for best patient care services• Conducting patient and attendant engagement programs• To meet the admitted Patients regularly, enquire about their experience, attend to their problems / complaints, if any, and to ensure that patient is being taken care of.• Daily assessment rounds• Interdepartmental interaction to facilitate discharge process• Escalate Outstanding bills to ensure financial clearance• Monitor patient admission process – Coordinate & follow up with bed manager.• Ensure implementation of departmental SOP for smooth running of the department.• Provide quality customer care service by faster queries resolution of staff/customers• Introduce continuous improvements to customer handling system

• Coordination with Patients, Doctors and Corporate clients.• Taking care of quality of services. • Making presentation on services. • Coordination within the staff.• Convincing and conversion of patients. • Taking care of Just Dial queries. • Coordination with Centre and Corporate Office. • Preparing training programmes on Good Communication skills for the staff.

• I was required to deal with Panchayati Raj matters and the various issues concerning rural governance. • Preparation of Draft Activity Mapping Matrices for the purpose of devolution of Functions, Funds and Functionaries (3Fs) to Panchayats in each States/UT to which Part IX of the Constitution is applicable. • Examination of reports/recommendations of various Committee relating to strengthening of Panchayats in consultation with States/UTs. • Suggesting roles and responsibilities for Panchayats in different Centrally Sponsered Schemes and ACAs.• Organizing meetings and National Level Conventions.• Helping senior officers in their day-to-day work under their guidance.