I am an accomplished IT professional with a strong background in IT support and a bachelor's degree in information technology. My areas of expertise encompass Active Directory administration, Microsoft 365 administration, mobile device management, remote management and tools, VPN/MFA, and troubleshooting various operating systems. Alongside my technical skills, I excel in customer service and possess excellent communication abilities. With a proven record of providing infrastructure support and minimizing business impact from incidents, I am dedicated to delivering technical solutions that enhance operational efficiency. I am now seeking a challenging role that will allow me to expand my technical knowledge and skills while pursuing further professional growth.
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Information Technology SpecialistNational Association Of Testing Authorities, Australia Feb 2023 - May 2024Camberwell, Victoria, AustraliaAs an IT Support Specialist, I am the initial point of contact for technical issues, providing comprehensive level 1 support to internal users. I excel in utilizing the Fresh Service (ITSM) ticketing system for efficient ticket management and prioritize prompt resolution within SLA guidelines. My role extends to on-site support at various locations when physical presence is necessary, ensuring uninterrupted operations. Additionally, I contribute to the smooth onboarding and offboarding of… Show more As an IT Support Specialist, I am the initial point of contact for technical issues, providing comprehensive level 1 support to internal users. I excel in utilizing the Fresh Service (ITSM) ticketing system for efficient ticket management and prioritize prompt resolution within SLA guidelines. My role extends to on-site support at various locations when physical presence is necessary, ensuring uninterrupted operations. Additionally, I contribute to the smooth onboarding and offboarding of employees, maintaining meticulous records of company assets and facilitating decommissioning as required. Monitoring server performance using Director Xen, I promptly address level 1 issues and alert relevant authorities to ensure seamless operations. Moreover, I provide vital audiovisual support during team meetings, enhancing collaboration and communication Show less -
Labourers And Cable HaulerAradhya Pty Ltd Dec 2019 - Jun 2021Melbourne, Victoria, AustraliaGeneral fiber hauling and pipe proving with assisting in installing wireless network equipment and upgrade the telecommunication base stations . Assist in network design when needed.
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Junior It SupportBroadband Nepal Dec 2017 - Jun 2019NepalProviding It support through phone, email or in person. Performing various duties like install, configure, test and troubleshoot IT hardware and software. Mapping network drives and printers.
Santosh Poudel Education Details
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Orchid College2.93
Frequently Asked Questions about Santosh Poudel
What is Santosh Poudel's role at the current company?
Santosh Poudel's current role is IT Service Desk l MS Azure l MS 365 l MFA l VPN l Exchange 365 l Audio and Video Support , Poly devices, Citrix Workplace, COOM Box.
What schools did Santosh Poudel attend?
Santosh Poudel attended Federation University Australia, Orchid College.
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SANTOSH POUDEL
Professional Trainer Assessor/ Faculty Of Finance / Business Research / Entrepreneurship/ Marketing / Business Development Consultant / Trainer / Mentor For Professional Leaders And Executives.Sydney, Nsw1kusom.edu.np -
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