Santosh Poudel Email and Phone Number

As an IT Support Specialist, I am the initial point of contact for technical issues, providing comprehensive level 1 support to internal users. I excel in utilizing the Fresh Service (ITSM) ticketing system for efficient ticket management and prioritize prompt resolution within SLA guidelines. My role extends to on-site support at various locations when physical presence is necessary, ensuring uninterrupted operations. Additionally, I contribute to the smooth onboarding and offboarding of… Show more As an IT Support Specialist, I am the initial point of contact for technical issues, providing comprehensive level 1 support to internal users. I excel in utilizing the Fresh Service (ITSM) ticketing system for efficient ticket management and prioritize prompt resolution within SLA guidelines. My role extends to on-site support at various locations when physical presence is necessary, ensuring uninterrupted operations. Additionally, I contribute to the smooth onboarding and offboarding of employees, maintaining meticulous records of company assets and facilitating decommissioning as required. Monitoring server performance using Director Xen, I promptly address level 1 issues and alert relevant authorities to ensure seamless operations. Moreover, I provide vital audiovisual support during team meetings, enhancing collaboration and communication Show less

General fiber hauling and pipe proving with assisting in installing wireless network equipment and upgrade the telecommunication base stations . Assist in network design when needed.

Providing It support through phone, email or in person. Performing various duties like install, configure, test and troubleshoot IT hardware and software. Mapping network drives and printers.