Santosh Prasath Email & Phone Number

Swindon, Gb

Swindon, Gb

Hitchin, England, United Kingdom

Bristol, England, United Kingdom

Devising strategies for maximum utilization to meet product roadmap and to encourage best practiceDevising the best tools and systems to monitor performance and to implement strategiesManagement services in an Agile environment Deliver Projects from inception following Agile methodology

Hatfiled, United Kingdom

Analytical and astute Delivery / Project Manager with 15+ years career experience. Highly adept and knowledgeable with extensive experience working in the Telecom / IT sector. Successfully transformed business from Waterfall to Scrum. Coached and mentored cross functional team members in Scrum ceremoniesMy result driven approach coupled with strong interpersonal and communication skills have enabled me to successfully deliver both complex and cross-functional projects on both the local and international markets. I am self-motivated and recognized as hard working and enjoy the challenges that Project Management brings.

Bengaluru, Karnataka, India

Accountable for the delivery and governance of end to end build cycle from the receipt of scope of work to successful management and delivery of the schedule of workBuilding and managing high performance business units leveraging People, Process and Technology for driving organizational transformations with partners and vendors to achieve successful business outcomes and operational excellence

Bangalore.

Follow Agile & Waterfall methodologies to successful deliver projects for fortune 500 companiesPlan, organize, direct, control and evaluate the operations of information systems and electronic data processing (EDP) departments and companiesMeet with clients to discuss system requirements, specifications, costs and timelinesAssemble and manage teams of information systems personnel to design, develop, implement, operate and administer computer and telecommunications software, networks and information systemsControl the project budget and expenditures

Bengaluru, Karnataka, India

• IT Infrastructure Project Planning & Management with GE Servers.• Planning, Execution and implementation of Project as per sponsors requirement and as per project plan.• Handling multiple Projects and managing then through various project life cycles.• At present handling multiple projects on networking and infrastructure setup.• Managing Risk and preparing risk mitigation plans.

Bangalore

Transition Project.

Chennai, Tamil Nadu, India

Domain: ITIL / ITSM.Client: Nestle. Worked with Nestle as Project engineer where the lead roles were in the fields provided below.Roles & Responsibilities: Responsible for the adoption and successful implementation of ITIL based Processes covering Incident, Problem, release, and Service Level Management. Improved business perception of IT by setting up and managing IT to Business Service Forums to ensure that the IT needs of the business were fully met during key trading periodsTo Manage the Incident, Problem & Release tickets.

Chennai, Tamil Nadu, India

Skills: Handled a team of 15 members, Quality Consulting, Operations Support Systems. Contribution:Solving Technical issues in Wireless, Networking, File and Printer Sharing issues and with all models of Routers. Installed, configured, and supported broadband email, automated log emailing,Interactive Services, WAN systems, DNS, and IP networks.Installed Internet Security software's and solved problems in Security softwareResponsible in scheduling team meetings to ensure that the team is updated with the latest client specificationsHaving hands on experience in doing quality monits and updating the scores in QA sheetsKnowledge transition and Training the Team.Monitoring issues on random basics do a quality audit on them and then give constructive and positive feedback to the respective agent thus improving the agentsFollowing up of unresolved issues.Maintaining the Team data's and as per the client requirement in daily basics.Creating an Action Plan for Non-Performer's every month and Training them to

Chennai, Tamil Nadu, India

Troubleshot data communication problems in Wireless, fault isolation, equipment fault detection, and Circuit outages in InternetPerformed remote monitoring of dial-up, routing, digital subscriber link and other Network equipment.Attended professional training classes in Router set up, networking. Performed ping tests to insure network connectionsPerformed remote line testing for digital subscriber link through routers.; Worked as an Inbound Customer support advisor in voice process.

Oxford Executive Leadership Programme, Organisational Leadership

Bachelor Of Engineering

Diploma, Engineering