Santosh Saha Email and Phone Number

• Managing PAN INDIA and International Claims, ensuring efficient processing and resolution of insurance claims for clients across diverse geographical regions.• Orchestrating the arrangement of customized transit insurance by meticulously assessing client insurance needs and aligning them with company objectives, resulting in comprehensive coverage that safeguarded both parties' interests.• Facilitated seamless communication between insurance providers and clients during claim incidents, expediting settlements and maintaining client satisfaction through timely resolutions.• Conducted in-depth root cause analysis reports for transit damages, providing actionable insights to the operations team to enhance risk mitigation strategies and minimize losses.• Skillfully negotiated with brokers and insurance companies to secure competitive premium rates during Marine Policy renewals, while also tailoring additional coverages to meet specific client requirements.• Prepared and presenting detailed Monthly Business Review Reports for the Insurance and Claims Department, offering valuable insights to senior management for informed decision-making.• Spearheaded initiatives to drive processing improvements, introduce new innovations, and implement system automations within the CBS framework, enhancing operational efficiency and effectiveness.• Led monthly meetings with Sales and Services delivery teams to identify and address additional client requirements, ensuring alignment with business objectives and enhancing customer satisfaction.• Conducting on-site visits to packing and delivery locations to assess adherence to standard operating procedures, ensuring accuracy and quality in operations.

Processing claims for all Lines of Business claims to Insurance Carriers. Post reporting the claims, actively following up with Adjuster to ensure investigation is commenced with all possible claim documents and defense counsel is assigned appropriately. Proper follow up with Carriers till the client receives their loss/claim amount. Expertise: Identify the correct Line of Business under which claims needs to be reported to Carrier.Reporting the claims with the given TAT. Excellence in email communication. Adhering to compliance, maintaining the integrity & quality while documenting the claims.Claims handled for U.S Clients: National Church Residence, The Related Companies, The Durst Organisation and many more..

Worked with FCS as a Senior Account Specialist by calling customers/Debtors for their O/S balance in different GYM accounts and Credit Card accounts. Meeting up with Daily assigned targets. Also trained OJT colleagues and enhancing them by tackling different customers.

Retaining the Customers and also upgrading them by up-selling premium plans and products.

Being a Senior Debt Collector for American Express Card Collections. Calling the customers to make them aware of the delinquents status of the account. Helping them to get their account back to active status by giving them different payment plans. Also taking Escalation calls for the team members.