Creative & results-driven leader, with over 18 years of experience in large engagements including Business & Strategic Planning, Service Delivery, Stakeholder Management, Customer Lifecycle Management, P&L Management Sales (Lead Generations), Post Sales Account Management and People Management across Healthcare Domain entailing Medical Coding/ AR/ Denial Management and Medical Billing verticals for US clients Visionary leader with career long record of promotions, stakeholder satisfaction, team building and strategic insight, poised for next-level of success in Senior Management role Successfully formulated strategic process transformation & automation plans and implemented target operating model leveraging new business enablement, lower costs and streamlined operations Practical knowledge and understanding of ISO 27001:2005 Hands-on experience in business continuity planning, business transformation, business process reengineering, continuous process improvement and implementation of best practices across processes Interfaced with top management for evolving strategic vision, driving change, infusing new ideas and taking enterprise system performance & productivity to next level Expertise in assessing and implementing effective CRM solutions to enhance customer contentment and loyalty; skilled at identifying customer base, enhancing customer experience, building rapport with customers to ensure profitable operations Successfully managed 400+ FTEs and drove cross-functional teams for Voice, Non-voice, Chat and Outbound Operations to synchronize their efforts to achieve business goals A keen planner, strategist with expertise in establishing & managing entire operations with key focus on customer delight and bottom-line profitability