As the Founder and CEO of CFSD CloudForce, I lead a dynamic team in revolutionizing Digital Experience through cutting-edge software solutions. With a passion for innovation and a commitment to excellence, I thrive on translating complex challenges into scalable, user-friendly, and impactful SaaS applications.

Responsible for Managing Digital partners end to end.Responsible for Rationalizing the Digital Communications.Responsible for Managing Marketing Budget and Spents.Responsible for Implementing new technology.Responsible for Conducting Infosec assessments of vendors.

Incident Management Tasks• Responsible for the overall incident management activities• Performed troubleshooting activities during a high severity outage situation of multi-disciplined technical staff members.• Interacted with application users to gather specifics on the impact and nature of the situation.• Provided on-going updates to Business on the progress to resolution.• Initiated escalations to Executive Management, vendors, and other groups where appropriate.• Worked closely with Network teams and System Administrators to assist with the development and implementation of monitoring tools, troubleshooting documentation, system/application documentation and overall process improvement.• Specialized with Many critical applications, work closely with the support, development, and change management teams to remain current on changes and activities for those applications.Presales Task• Vet the tender document and provide the confirmation on feasibility of implementation of existing products.• Be a part of Technical discussion and help in guiding clients on how the API’s and solutions can be implemented• Provided a demo to client’s business team on product capabilities and how the product will be useful in generating or measuring outcomes. • Handhold the customer in smooth onboarding for couple of months and then proper transition to support team.• Visit client’s place and help in integrating the Hosted Application in case of requirement.• Do regular meetings with technical team on client’s side for understanding the technical challenges if any and help in resolving the same for better customer experience.• Conduct inductions for newly on boarded sales managers on existing products and Features.

• Responsible for the overall incident management activities.• Performed troubleshooting activities during a high severity outage situation of multi-disciplined technical staff members.• Interacted with application users to gather specifics on the impact and nature of the situation.• Provided on-going updates to Executive Management on the progress to resolution.• Worked on Tools like Clarity, BMC Remedy.