Santosh Barnwal Email & Phone Number

A versatile Project Delivery Manager with over 19 years of professional experience spanning Information Technology Services, Enterprise Telecommunications, and Business Process Outsourcing. I excel in orchestrating successful outcomes for diverse clientele across the UK, Ireland, Germany, and the USA. My expertise lies in proficiently managing day-to-day client interactions, fostering team development, and nurturing influential relationships. With leadership acumen, I've overseen cross-functional IT delivery teams, guiding multiple engineering teams specializing in PHP, AWS Development, IVR, .NET, PMO and DBA functions.I've served as a pivotal link between India and overseas delivery teams, ensuring seamless communication and resolution of escalations. Proficient in managing both waterfall and agile scrum projects, I leverage basic knowledge of Azure DevOps to drive project efficiency. By diligently monitoring project performance, I identify and swiftly address resource allocation needs. I've developed robust performance metrics and reports, presenting insights to mid and senior-level management for continuous improvement. With a proactive stance on resource forecasting and risk management, I've consistently optimized project delivery outcomes.I have extensive experience in IT delivery management, project management, team management, project management office, project financial analysis & control, and process transitioning. I have set up and streamlined multiple IT development teams, Project Management Office (PMO) teams, and Order-to-Cash teams in India (in my current and previous roles) and transitioned many processes to India delivery teams. My experience includes working in multicultural and multilingual environments, mostly with clients in the UK and EMEA region. Known for delivering results for projects comprising complex issues, stakeholders often describe me as an extremely focused individual with an eye for detail. My proactive approach extends to process optimization, identifying and rectifying loopholes to meet evolving delivery requirements effectively.