A versatile Project Delivery Manager with over 19 years of professional experience spanning Information Technology Services, Enterprise Telecommunications, and Business Process Outsourcing. I excel in orchestrating successful outcomes for diverse clientele across the UK, Ireland, Germany, and the USA. My expertise lies in proficiently managing day-to-day client interactions, fostering team development, and nurturing influential relationships. With leadership acumen, I've overseen cross-functional IT delivery teams, guiding multiple engineering teams specializing in PHP, AWS Development, IVR, .NET, PMO and DBA functions.I've served as a pivotal link between India and overseas delivery teams, ensuring seamless communication and resolution of escalations. Proficient in managing both waterfall and agile scrum projects, I leverage basic knowledge of Azure DevOps to drive project efficiency. By diligently monitoring project performance, I identify and swiftly address resource allocation needs. I've developed robust performance metrics and reports, presenting insights to mid and senior-level management for continuous improvement. With a proactive stance on resource forecasting and risk management, I've consistently optimized project delivery outcomes.I have extensive experience in IT delivery management, project management, team management, project management office, project financial analysis & control, and process transitioning. I have set up and streamlined multiple IT development teams, Project Management Office (PMO) teams, and Order-to-Cash teams in India (in my current and previous roles) and transitioned many processes to India delivery teams. My experience includes working in multicultural and multilingual environments, mostly with clients in the UK and EMEA region. Known for delivering results for projects comprising complex issues, stakeholders often describe me as an extremely focused individual with an eye for detail. My proactive approach extends to process optimization, identifying and rectifying loopholes to meet evolving delivery requirements effectively.
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Founder And CeoHauzinteriorPune, Mh, In
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Senior Delivery ManagerCapita Sep 2021 - PresentPune, Maharashtra, IndiaManaging project delivery for multiple customers in the UK and Germany. Handling day-to-day client management, team development and maintained high-profile influential relationships. -
Project ManagerCapita Customer Management Feb 2020 - Sep 2021Pune, Maharashtra, IndiaManaging IT delivery from multiple technology teams. The teams/technologies are AWS Development, IVR Development, .NET, Mainframe and PMO. Established and maintaining good relationship with onshore stakeholders and ensure to act on the feedback and improvements suggested by them. Established operational processes and reporting mechanism for effective tracking and monitoring of offshore deliveries i.e. IT change controls and support. Preparing multiple Management Information reports to showcase offshore team productivity, key updates and highlight issues. Resource forecasting and proactively highlighting the demand shortfall and vice versa. Allocate and schedule technical resources matching project needs with specialized skills and availability to the project.
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Project LeadCapita Customer Management Jun 2015 - Feb 2020Pune Area, India
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Assistant Manager Of TechnologyCapita Customer Management Sep 2014 - Jun 2015Pune Area, India
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Business AnalystAvaya India Pvt. Ltd. Jun 2009 - Aug 2014Pune Area, India- Performing Project Management Office (PMO) activities and providing active support in various phases (like Project initiation, monitoring, control, resource allocation etc) of the project. - Analyze project financials and raised questions on project margin if it is low. Explain low margin to senior management and take approval for third party engagement.- Prepared regular PMO reports to upper management, summarizing activity, status, issues, and risks for multiple projects.- Execute SOX compliance Audit on monthly basis. Follow-up on audit issues/findings and close them. The goal of SOX Compliance audit is to increase the accuracy and reliability of financial disclosures.- Remote project management for delivery to Avaya customers and business partners in Europe.- Established EMEA PMO team with an aim to provides support and guidance to the project managers- Transitioned Project Financial Analysis, PO management, billing mediation, resource scheduling processes from EMEA and USA region.- Motivating all team members to meet or exceed stakeholders expectations- Created job aid/user guide for end usersRewards and Recognition- Awarded “Bright Star Award” twice in 2012 and 2010.- Transitioned Project Margin analysis, PO management, billing mediation, resource scheduling processes from EMEA and NAR region- Appreciated by the higher management numerous times for showing great adaptability and Learning skills to work well with a wide variety of people at various levels. -
Billing Analyst (Order To Cash Analyst)Orange Business Services May 2007 - Jun 2009Gurgaon, India-Responsible for end-to-end processing cycle starting at the initiation of a customer order and finishing at the associated billing.- Responsible for 1.7million EURO billing from customer- Meet high levels of customer satisfaction: Accurate invoicing (control draft invoices) / day to day orders follow up.- Communicate with other teams across the globe in order to gather data for all the billing activities.- Prepare dashboard- Check and validate all invoices so that accurate amount should be billed to the customers.- Handling all claims/disputes in an agreed time- Single point of contact for entire customers, billing team and Finance team and other global teams- Revenue Leakage analysisAchievement:- Awarded “Excellent Achiever Functional Award” in 2008- Standalone transitioned entire process of “Order to Cash from Paris to India. Streamlined the Order to Cash process. -
ExecutiveEfunds 2005 - 2006Gurgaon, India -
ExecutiveNiit Smartserve 2004 - 2005Gurgaon, India
Santosh Barnwal Education Details
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Operations Management -
Accredited By ExinInformation Technology Infrastructure Library -
Maths Honours -
Secondary School Certificate
Frequently Asked Questions about Santosh Barnwal
What company does Santosh Barnwal work for?
Santosh Barnwal works for Hauzinterior
What is Santosh Barnwal's role at the current company?
Santosh Barnwal's current role is Founder and CEO.
What schools did Santosh Barnwal attend?
Santosh Barnwal attended Symbiosis Institute Of Business Management, Accredited By Exin, Vinoba Bhave University, Kendriya Vidyalaya.
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3gmail.com, amritgroup.net, smsl.co.in -
Santosh Barnwal
Cisa | Iso 27001 Li | Pci Dss | Hippa | Gdpr | Soc | Cyber Security | Risk ManagementNew Delhi1gmail.com -
Santosh Barnwal
Hyderabad -
1iiita.ac.in
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