• Handling all meeting, meeting with rooms, group & F&G group enquiries including all group enquiries directed to the hotel. • Respond promptly and professionally to all incoming inquiries via phone, email, and online platforms while gathering relevant information to understand guest requirements and preferences. • Providing accurate and detailed information about the hotel's facilities, services, and pricing.• Preparing tailored proposals and contracts in accordance with the guest's needs for the Sales Team.• Negotiate terms, rates, and packages to maximize revenue while meeting guest expectations & revenue targets .• Building and maintaining positive relationships with clients and guests, ensuring their needs are met before, during, and after their stay.• Collaborate with other departments, such as Banquets, Food and Beverage and Front Office, to ensure seamless execution of events and bookings.• Staying updated on industry trends, competitors, and market demands.• Identifying opportunities to position the hotel effectively within the market.• Maintain accurate records of all communications and bookings in the hotel's Customer Relationship Management (Opera Cloud) system.• Providing regular sales reports and forecasts to the Director of Sales.• Offering exceptional customer service to exceed guest expectations and foster long-term relationships.• Address and resolve guest concerns or issues promptly.• Maximizing Revenue• Upsell additional services and amenities to enhance the guest experience.

•Event Coordination: Working closely with the Business Development Team to ensure seamless execution of MICE events•Upselling Opportunities: Identifying and maximizing revenue opportunities by upselling additional services and offerings to clients.•Product Knowledge: Having in-depth knowledge of all hotel services, features, local attractions, and activities thus enabling accurate response to guest ensuring enhanced guest experience.•Data Management: Maintaining accurate and complete records by inputting all necessary information into Delphi including event details, client preferences, special requests, and any changes or updates throughout the event planning process.•Cross-Departmental Communication: Communicating actively with all departments within the hotel, ensuring that all teams are well-informed and aligned to deliver exceptional service.•Handover and Pre-Conference Meetings: Ensuring a smooth handover to the operations team during the weekly BEO/GIS (Banquet Event Order/Group Information Sheet) meeting. Conducting pre-conference meetings as needed for large-scale events to brief all relevant departments.•Billing and Contract Management: Ensuring the accurate and efficient execution of billing processes for all event-related & room services. Supporting any changes or modifications to contracts with appropriate addendums, maintaining transparency and adherence to financial policies.•Relationship Building: Maintaining and developing strategic relationships with Event Planners and Organizers. Cultivating a strong partnerships to foster repeat business, referrals, and positive word-of-mouth recommendations.•Operational Compliance: Demonstrating a thorough understanding of the hotel's Operations Manual and comply with departmental Policies & Procedures adhering to established protocols ensuring consistency.•Guest Relations: Promoting positive guest relations at all times, ensuring exceptional service delivery and guest satisfaction during MICE events.

• Receiving, handling and converting Meetings, Events and Group enquiries.• Planning events in conjunction with the client & cascading the information internally to the operations team to ensure the smooth flow of events.• Presenting and Selling available and suitable banquet / event options to the highest possible standard.• Contact Meeting Planners / Wedding Planners by mail, telephone, customer outings and site inspections.• Arrange and carry out Hotel show rounds.• Ensure the complete administration and execution of all planned events.• Negotiate space, dates and rates to obtain booking goal while focusing on shoulder and off season business.• Actively manage business bookings, record denials, make network referrals.• Encouraging repeat business through excellent customer service and inquiry handling.• Build strong relationships with customers to fully understand their needs and deliver above and beyond their expectations.• Ensuring all inquiries are recorded accurately in the Event Enquiry application (Delphi, , MICE software etc.).• Helping the hotel to identify new avenues of business and bring in more banquet events to the hotel.• Other duties and tasks assigned by the management within the job scope.YTD 2022 score in BDRC 97% - Amongst Top 5 Properties YTD

• Confirmed events through meetings, emails, tele-communications and site visits with prospect clients • Managed room and event bookings, and provided post-sales support• Organised document/contract filing and database on Delphi.fdc• Acting Cluster GC&E Sales Executive

• Achieved sales targets through meetings, emails, tele-communications and presentations with prospect clients. • Managed bookings, travel documents and visas applications of the passengers. • Organised pre-departure meetings and coordinated distribution of welcome kits to passengers• Escorted passengers on international tours while ensuring all promised facilities were provided

• Successfully launched property based Diner Loyalty Program amongst other successful promotions• Amplified customer database through interactions, targeted promotions and sales activities• Member of the core Festive Team which successfully achieve festive covers targets • Spearheaded the Festive Reservations team which effectively achieve festive covers targets• Presented F&B Happenings to various departments ensuring profitable cross-selling of the hotel’s 7 restaurants

• Briefed restaurant colleagues about USP of promotions helping them to up-sell items• Ensured that all incoming requests/reservations were addressed within 24 hours• Conducted monthly meetings to track revenue and strategize revenue achievement plans for restaurants• Oversaw smooth functioning of the department through liaisons with other departments

• Secured hotel premises and guests by patrolling property; monitoring surveillance equipment; inspecting building, equipment, and access points• Prevented losses and damage by reporting irregularities• Informed violators of hotel policy and procedures; restraining trespassers• Prepared 'End of Shift' reports and sent to higher management• Assisted Security Supervisor in maintaining details of the fire fighting system in the hotel• Security Doorman at Strata Lounge - screening of guests to the night lounge

• Supervised product movement in accordance with local and international laws• Handled documentation/shipment papers for product dispatch• Supervised financial transactions of the company• Liaised with various departments/vendors to ensure smooth operations• Managed staff records

• Sourced, analyzed and created Twitter content for various target audience• Handled front-end development advertising using Adwords and other tools, implementation and optimisation• Validated contents for accuracy and usability using support communications and ensured adherence to goals set by thecompany• Analysed reports sent by the Social Media Monitoring Team• Part of the core team for various online contests held by Tata Group

• Part of first of its kind automated description project• Developed original content for online retail companies• Responsible for various pilot projects• Written and presented options to clients & modified copies to suit client needs• Monitored the effectiveness of product descriptions for online retail companies

• Discussed the client’s core message and target audience• Developed creative ideas and concepts with the design team• Wrote clear, persuasive & original copy for fortnightly magazines, websites, mailers, etc

• Maximized safety at various events by setting up vital security measures• Handled integrated security for BBRT (Bandra Bandstand Residents Trust)• Recognized by Bandra Police station for locality management• Implemented key security measures with the Advanced Locality Management (ALM) which are currently implemented and running successfully