Research scientist at Gandaki Province Academy of Science and Technology

• Lead a team of customer support engineers to provide top quality service as indicated by KPIs such as customer satisfaction, resolution timeliness and productivity• Coached team members to develop skills, improve performance and develop career advancement goals• Collaborated with leaders in the Customer Support and Services organizations to maximize skills and resource utilization • Assisted in organizing and managing Customer Support projects, programs and events such as… Show more • Lead a team of customer support engineers to provide top quality service as indicated by KPIs such as customer satisfaction, resolution timeliness and productivity• Coached team members to develop skills, improve performance and develop career advancement goals• Collaborated with leaders in the Customer Support and Services organizations to maximize skills and resource utilization • Assisted in organizing and managing Customer Support projects, programs and events such as recruiting career fairs, company meetings etc. Show less

• Provide highly technical software support for over 400 products by phone and email• Install and configure software at customer sites, either in-person or remotely • Create and update technical documentation for internal and external consumption• Train customers and new employees• Liaise with customers about their needs, drive adoption, maximize value to them and product improvements

• Elucidated switching mechanisms in arabinose and xylose metabolism gene networks in Escherichia coli• Investigated the localization of chemotactic receptors and cytoskeletal proteins in Bacillus subtilis using high resolution, total internal reflection fluorescence, microscopy• Determined that nutrients tune the fraction of motile cells and the fraction of cells expressing flagellar genes in Salmonella typhimurium and elucidated the roles of various regulators involved in fractional… Show more • Elucidated switching mechanisms in arabinose and xylose metabolism gene networks in Escherichia coli• Investigated the localization of chemotactic receptors and cytoskeletal proteins in Bacillus subtilis using high resolution, total internal reflection fluorescence, microscopy• Determined that nutrients tune the fraction of motile cells and the fraction of cells expressing flagellar genes in Salmonella typhimurium and elucidated the roles of various regulators involved in fractional response• Demonstrated that flagellar gene network is bistable and hysteretic both experimentally and mathematically• Assisted in determining the robustness of Escherichia coli swimming against variations in flagellar number• Assisted in determining the effects of growth rates on flagellar assembly in Escherichia coli Show less

• Aided instructors in teaching a chemical engineering core course CHBE 431-Process Design for two semesters with Dr. Marina Miletic and an elective course CHBE 594- Biochemical Engineering for a semester with Dr. Mary L. Kraft• Helped students in understanding the basic chemical engineering principles and economics and use them to design an integrated chemical process• Assisted students in understanding the basic concepts of cell culture, cell behavior, biochemical process and… Show more • Aided instructors in teaching a chemical engineering core course CHBE 431-Process Design for two semesters with Dr. Marina Miletic and an elective course CHBE 594- Biochemical Engineering for a semester with Dr. Mary L. Kraft• Helped students in understanding the basic chemical engineering principles and economics and use them to design an integrated chemical process• Assisted students in understanding the basic concepts of cell culture, cell behavior, biochemical process and design• Reviewed designs proposed by students, graded them and provided feedback• Filled in for the instructors and gave lectures when they were unable to do so Show less

• Investigated structural and electronic properties of poly-bithiophenes linked to transition metal catalysts using ab initio calculations and illustrated that they may act as efficient catalytic sites for oxygen reduction.