- A Paper Less World : Trees are poems that the earth writes upon the sky- Focus on providing eco friendly solutions- Build a strong work force which is customer centric- Develop cost effective solutions where the business grows along with our customers- Strategically evolve and build infras without papers

• Focus on meeting Service Delivery and Quality Operating Objectives• Developing Organization and Providing Leadership• Operating Efficiencies, Process improvements,• Technology Utilization,• People Development and Financial management• Formulating Strategies and Concepts

Managing and Leading the Customer Relations and Quality Project Management Teams• Responsible for understanding and driving the performance of the business through, gathering customer insights and intelligence to identify, prioritize and lead improvements in customer experience to achieve improved business results• Provide insights to Regional Business Unit on product selection based on advanced quality modelling • Work as a change agent to translate customer data into actionable insights, build improvement plans and deliver sustainable customer experience improvements to strengthen and support a Customer Centric Quality Culture• Work as a Customer Advocate when making or influencing business decisions affecting customer experience from design through the issue resolution.• Manage and lead teams which involve Subject Matter Experts who work on complex projects including big Data Analytics• Work closely with all the stake holders to reduce escalations by using a proactive approach/model.

Managing and Leading end to end delivery of EMEA Operations with products ranging from Printers, Desktops, Laptops and Workstations Drive Quality Call audits, Inbound/Outbound Call Compliance & Case Management. Transitioned Workstation business from onshore to offshore by delivering best in class results on existing businesses Work closely with Advanced Quality Analysts to reduce defect rates and maintain an effective Early Warning System

Joined as a tech support rep and was promoted as Team Manager in 2014. Managed multiple teams supporting Windows XP and MS Outlook

Worked as a Lab In-charge in the Computer Science Lab. One of the achievements was, networked all the department labs through Siemens network, which helped ease communication between other departments

Worked as a faculty for Java and successfully trained around 11 batches