Research Engineer, Generative Ai (Tlm)
Current
Oct 2022 - Present
AeroLeads people directory · profile
Santosh M Email & Phone Number
Multimodal Foundations Models @ Apple | Research Engineer TLM | ex-Microsoft
at
Apple
1 work email found
@microsoft.com
2 phones found area 919
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Multimodal Foundations Models @ Apple | Research Engineer TLM | ex-Microsoft
Location
Cupertino, California, United States
Who is Santosh M? Overview
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Quick answer
Santosh M is listed as Multimodal Foundations Models @ Apple | Research Engineer TLM | ex-Microsoft at Apple, based in Cupertino, California, United States. AeroLeads shows a work email signal at microsoft.com, phone signal with area code 919, and a matched LinkedIn profile for Santosh M.
Santosh M previously worked as Research Engineer, Generative AI (TLM) at Apple and Applied Scientist (TLM), AI/ML/NLP at Microsoft. Santosh M holds Master'S Degree, Business Analytics from W. P. Carey School Of Business – Arizona State University.
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*@microsoft.com
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Profile bio
About Santosh M
I am a Research Engineer TLM (managing a team of 10 Engineers) at Apple, Cupertino with an expertise in building Large Language Models (LLMs), Generative AI, Natural Language Processing. I lead all end-to-end AI/ML/NLP based projects to power intelligence to Apple Care CRM application both from the Advisors as well as Customers front. Projects are built as scalable APIs handling >- 10K QPS to support Customers reaching through Email, Phone and Chat spanning across the world. Models have an impact on X00K Apple Care Cases a day, X00K Customers and X0K Advisors daily. Key Projects and focus areas - • Building Instruction based LLM for Apple Care & Support with RLHF components• Integrating Retrieval Mechanism with LLMs • Building Speech based solutions to automate the Cases through Phone Calls• Question and Answer systems for Apple Care Advisors• Converting models to On-Device (Federated Learning) for Privacy Preserving Machine Learning using Core MLPreviously, I was Applied Scientist at Microsoft leading all end-to-end Intelligent Projects that power various Sports and Esports related experiences on Bing, Edge, MSN, Sports Hub & Windows Feed and have an impact over X00M+ users worldwide. Some of the other work includes working for Core Surface Devices (Special Group) to build a Reinforcement Learning (RL) algorithm to study and optimize User Experience across various sub system components of device. Also, shipped a Computer Vision (CV) based model to detect dents/scratches/defects for Surface Factory. I also worked for Microsoft 365 team to enhance Forecasting using Deep Learning (DL) and Anomaly Detection (AD) Efforts. Shipped AD Model Worldwide as part of Azure Anomaly Detector.Research Interests - Instruction based learning, Logical Reasoning & UnderstandingDomain Expertise - ML, DL, NLP, CV, RL, A/B Experimentation, MLOpsSkills - PyTorch, TensorFlow, Keras, PySpark, Python, SQL, Hadoop, Hive, Kafka
Listed skills include C, C++, Matlab, Sql, and 33 others.
Current workplace
Santosh M's current company
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8 roles
Santosh M work experience
A career timeline built from the work history available for this profile.
Applied Scientist (Tlm), Ai/Ml/Nlp
Key areas - • Personalization; Intent Recognition; Article Classification, Ranking & Recommendation• Build Domain Specific Language Models (mT5 model for Sports, Sports based BERT model)• Entity Recognition, Disambiguation and ResolutionProjects & Impact• Leading AI/ML/NLP R&D for Sports Intelligence and experiences on Edge, MSN, Bing, Windows.• Lead/Mentor Engineers and Scientist on projects related to Personalization, Ranking and Reco.• Article-Video Embedding helped team to get X00M+ impressions, save $X0M deals with major leagues.• Various projects impacted X00M+ users generating X00M+ DAU with X% increase in CTR & CPV/UU.• Open-Source domain specific Language Models on Hugging Face (huggingface.co/microsoft/SportsBERT).
Jan 2021 - Oct 2022
Data & Applied Scientist
• Part of Core Surface Devices Special Group where I led Research and Innovation in AI/ML efforts to optimize various subsystem components. Successfully shipped 3 frameworks as a part of Windows 11.• Also worked with Microsoft 365 team on Research and Innovation on Forecasting and Anomaly Detection (AD) systems. Saved X00+ enterprise clients which saved over $X0M over a span of 1 year from Churning out. This algorithm is the sole algorithm that determines capacity planning for 21 products of Microsoft 365 and 150+ services of Azure. Also shipped multiple Forecasting and AD systems as a part of Azure Anomaly Detector doing X0B+ predictions a day for various 3rd party customers worldwide.
Oct 2018 - Jan 2021
Data Scientist - Intern
• Built various Customer Facing ML models for X0+ Business Units of ServiceNow with highest possible performance.• Improved Customer Facing ML models' performance by doing feature engineering using Usage Time Series Data. This increased X% increase in AUC and X0% increase in PRAUC and Balanced Accuracy.• Researched and Developed a Causal Impact and Inference algorithm to determine Campaigns' effectiveness per Geo Location. This helped X0+ Business Units of ServiceNow to allocate and optimize $X00M budget.
Jun 2018 - Oct 2018
Graduate Research Assistant
I was part of a research group headed by Dr Asim Roy where I worked on the following - • Fuel burn rate prediction and recommendation system for aircrafts (Aviage Systems) • Research on handling imbalanced datasets better • Comparison of various platforms for performance with respect to deep learningAs a part of academic projects, I had opportunity to work for the following as well - • Optimize the Kitchen Space for Starbucks • Customer Targeting for ASU Marketing Team
Sep 2017 - Jun 2018
Data Scientist (Decision Sciences)
Job Responsibilities - • Predictive Model Building focusing mostly on problems related to E-Commerce • Statistical Inferences of the results • Communicating and understanding client requirement • Managing project timing, client expectations and meeting deadlines • Playing proactive role in business development**Being a medium sized company, I had to play multiple roles based on requirement
Jun 2016 - Jul 2017
Data Science Consultant
Helped team to develop the following - • Alerting system for sleepy drivers by using facial keypoint detections • Alerting system for drivers without car seat beltsThese technologies have been sold to a leading car manufacturer in India.
Apr 2014 - Jun 2016
Research Analyst - Rbi Data Warehousing Application
Reserve Bank Of India (Rbi) & School Of Management Nit Rourkela
Worked on Forecasting of Indian Rupee Value in International market using a collection of multivariable nonlinear models with Prof Bag
Mar 2012 - Apr 2014
2 education records
Santosh M education
Master'S Degree, Business Analytics
W. P. Carey School Of Business – Arizona State University
B.Tech. + M.Tech Engineering (Dual Degree) With Honours, Engineering
National Institute Of Technology Rourkela
FAQ
Frequently asked questions about Santosh M
Quick answers generated from the profile data available on this page.
What company does Santosh M work for?
Santosh M works for Apple.
What is Santosh M's role at Apple?
Santosh M is listed as Multimodal Foundations Models @ Apple | Research Engineer TLM | ex-Microsoft at Apple.
What is Santosh M's email address?
AeroLeads has found 1 work email signal at @microsoft.com for Santosh M at Apple.
What is Santosh M's phone number?
AeroLeads has found 2 phone signal(s) with area code 919 for Santosh M at Apple.
Where is Santosh M based?
Santosh M is based in Cupertino, California, United States while working with Apple.
What companies has Santosh M worked for?
Santosh M has worked for Apple, Microsoft, Servicenow, Arizona State University - W. P. Carey School Of Business, and Perceptive Analytics.
How can I contact Santosh M?
You can use AeroLeads to view verified contact signals for Santosh M at Apple, including work email, phone, and LinkedIn data when available.
What schools did Santosh M attend?
Santosh M holds Master'S Degree, Business Analytics from W. P. Carey School Of Business – Arizona State University.
What skills is Santosh M known for?
Santosh M is listed with skills including C, C++, Matlab, Sql, Programming, Teamwork, Public Speaking, and Windows.
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