Santosh Menon Email & Phone Number

Mumbai, Mh, In

Mumbai Area, India

Bridging the divide between Business Expectations and Human Resource; with my rich Industry experience spanning various Domains, leading Practices and Large Teams. Currently leading an enthusiast & passionate Team, ensuring we continue to achieve high customer satisfaction with clear thought leadership, by driving results with rigor in execution.Create an environment with people, process and technology, to genuinely assist our valued & esteemed clients, to ensure Win-Win in every challenge encountered. Its Not Quantity, but Quality with genuine Partnership which drives true outcomes!!

A strategic nation building initiative, my role is to assist as an industry experienced professional, who can Ideate, Guide and Mentor Young Innovators in 900+ Atal Tinkering Labs, setup under the Atal Innovation Mission, established by Niti Aayog (Govt. of India). This initiative is about empowering these innovators with the 21st century skills of critical thinking, design thinking, collaboration and latest technologies. It is about helping them develop an attitude of thinking Innovation, through the right mind-set, building a culture which is solution oriented through innovation, addressing real-world & real-life problems with right design thinking.

Mumbai Area, India

Portfolio includes managing Consulting Services for Enterprise Customers (a) India West BFSI accounts including the largest Private & Public Sector Undertakings (b) Top IT/ITES from India & Global (c) Largest Telecommunication player (d) Leading Entertainment company (e) Leading Public Sector Undertaking in Maharashtra (f) Top Indian Pharma (g) Top Indian Automotive Delivering million $ revenues with new work sold opportunities within India marketplace; drive revenue growth and Microsoft market share.Foster and manage Delivery/Account relationships with Enterprise Customer CxO’s and Partners; including managing multi-phased, multi-year projects.Provide Leadership on multi-phased and complex ERP, Apps & Infra solution deliveries including Crisis engagements; deliver world class services including Professional Consulting Services.Own Customer Satisfaction; earn customer confidence, trust and loyalty by improving the overall Microsoft product experience. Responsible for setting and managing customer expectations.Provide Strategic and Tactical guidance to Enterprise Customers, Microsoft Business units & Partners.Accountable for Engagement Profitability/Financials, Structuring deals from presales until managing deals through completion. Manage multi-discipline teams spanning Infrastructure and Applications.Managing Engagement Risk, Delivery Quality including managing contractual obligations of both Microsoft and the customer.Establish Processes to deliver the engagement, including ensuring charge codes, resourcing, project kickoff, deliverable acceptance and reporting procedures, holding Conditions of Satisfaction (COS) discussions with stakeholders, finalize project delivery plans, Operations related activities like timecard approvals, expense approvals, invoicing, securing customer acceptance sign-off etc.Perform Engagement reviews at key project milestones to ensure quality of project deliverables and customer satisfaction.

Mumbai

Evangelize Project Management principlesDrive Project Management Community, including building and driving community collaboration & competency development programs.Formulate & Manage Project Management training programs, including 35 hours PMP certification programs.Drive PMP certifications.Conduct Project Management Workshops for capability building & knowledge sharing.

Global

Evangelist and Lead Facilitator for driving University training programs targeted both at onshore & offshore folks to get them accustomed working with offshore & offshore teams in a global delivery model / distributed delivery environment.Conduct 5 days extensive training programs covering topics like distributed delivery, collaboration tools and cultural aspects.Certified as one of less than 100 University Qualified Facilitator (UQF) from within the group’s strength of above 100K & the first of the 3 UQF’s certified from India, to evangelize and conduct university courses across group units.

Europe & India

Lead a team of above 430 Microsoft Professionals as part of Microsoft Offshore Practice for Europe & an Alliance of around 1500 Microsoft Professionals.Develop and manage strong business & Executive Level relationship. Core Team member of the Global Microsoft Alliance Team.Delivery Management, Pre-sales Support, Product DevelopmentGrew the business partnership and collaboration with Microsoft by driving programs aligned with competency development, business growth, revenues and customer satisfaction.Thought Leadership in identifying and seizing technology trends, next generation IT & future business opportunities. Identify business investments in innovation, including strategic and tactical plans and initiatives.Establish Centre of Excellence (CoE), conceptualize & build Go-to-market (GTM) offerings.Sales support covering MS platform, technology and products to help respond to proposals, customer visits and drive market share. Establish Microsoft supported Bid Desk (pilot) for large opportunities.Incubate & Drive select strategic initiatives to increase agility, headcount, collaboration, win ratio and offshore revenue growth.Organize enablement programs, including managing & driving large scale exclusive events viz. Microsoft Tech Days. Drive standardization, compliance & best practices via continuous process improvements, including providing governance setup & technology assistance.Evangelize & mentor teams. Drive technology competency & talent management, including certifications, fostering IP development/knowledge/reuse, enablement and early adapter programs.Manage communication on strategy, ongoing initiatives, enablement programs, competitions, best practices etc.Manage resourcing, resource planning & staffing, bench management.Cross group collaboration and coordination with various internal SBU’s/units to drive alliance as OneTeam; to meet business objectives.Assist Delivery Projects & Internal System’s Group on Microsoft platform.

Nordic & India

Sales & Delivery AccountabilityWorked at higher strategic levels within Executive Management Team, including CxO’s and Account Teams.Executive Management Core Team Member to scale offshore contribution, build customer relationship, collaboration within onshore business units and point of contact for escalations.Manage CxO level customer visits and presentations.Account & Sales planning to identify & generate Strategic and Tactical opportunities. Generate winning sales plan & proposals. Formulate business development strategies to mine accounts and increase market share, strategic utilization, improve business agility, cost optimization/rationalization and deployment of available resources to achieve organizational business objectives. Engage with customers to align their roadmap/vision into tangible execution plans and value propositions; to help generate competitive advantage.Proposal / Bid Response formulation and management, including delivery models, costing, pricing (‘design-to-price’ & ‘price-to-win’), demo showcase stories and commercials. Design wins across industries & practices!!Attend Sales Pipeline reviews, Go/No-Go steering committee meetings,Risk/Deal/Solution/Delivery reviews.

Europe And India

Client, Stakeholder & Third-party Management including joint health-checks.Engagement / Delivery Management, including setting up Project Management practices, process, methodologies and tools, revolving around Governance, Planning, Budgets, Execution Strategy, Scope, Time/Schedule, Resourcing & delivery mix, Cost, ADRC/Contribution Margin, Quality & Process compliance, Risk, Escalation, Change Request and Reporting. Managed end-to-end SDLC projects, including Product development with diverse distributed delivery teams. Involved with the customer in the entire product life cycle, from strategic planning to tactical activities.Implementation of new delivery models to manage contract commitments, client expectations, commercials and budgets.Set standards & establish best practices, including adherence to Quality Process. Propose business solutions and value adds/proposition.Team coaching and mentoring.Won numerous accolades viz. 1st prize Project Excellence Award & Revolving Trophy, engagement showcased as Microsoft Case Study within Microsoft Case Study Portal, Achieved 5 on 5 client feedback.Lead and managed 10 concurrent engagements at a specific point of time. Successful turnaround of 5 crisis projects and situations. Proactively helped manage escalations on engagements. Proactively produced delivery models & solutions to resolve onshore’s resistance of working with offshore teams.

Europe & India

Setup delivery support teams (PMO) & ‘OneTeam’ health checks, including setting up centralized Tools team offshore to support onshore business units.Implement delivery accelerators.Managed the development of Tool for the Group, to help standardize measurement techniques and evaluate code churn productivity.Managed Accounts Receivable and Invoice reconciliation. Setup logistics revolving delivery.Reduce overall cost via offshoring of delivery enablement services.

Us, Uk, India

Managed various large engagements both at offshore and onshore locations. Lead offshore team from onshore as Client Delivery Manager. Engagement / Delivery Management, including setting up Project Management practices, process, methodologies and tools, revolving around Governance, Planning, Budgets, Execution Strategy, Scope, Time/Schedule, Resourcing & delivery mix, Cost, Quality & Process compliance, Risk, Escalation, Change Request and Reporting. Key Clients Managed : AIG, Humana, Karstadt, McKesson, Thomas Cook, General Motors (GM)

Technical Lead, involved in defining Architecture, System Designs & Reviews, Coding, Debugging, Testing, Deployment & Documentation.

Mumbai Area, India

Pgdba, International Business (Ib)

Pgdba, Finance (Dual Specialization)

B.Tech, Computer Science

Diploma (Engineering), Computer Technology

Project Management Professional (Pmp)