Launched eTechBazaar to fill a gap in the Mumbai market for quality tech products and personalized customer service.Developed strategic partnerships with leading technology brands to ensure a diverse product offering.Led a team of 10 professionals, fostering a collaborative and innovative work environment.Implemented effective marketing strategies that increased brand visibility and customer engagement.Established a loyalty program that has increased customer retention by 60%.

• Managing & maintaining of domain, storage & antivirus server. • Handling 3 Engineers at remote branches i.e. at Kohinoor Square, Kohinoor City & Kohinoor Hospital. One point of contact to resolve the escalation issues.• Co-ordination with software team to install & testing the live applications.• Taking daily & monthly backup of file server using NTBackup utility. • Coordinating with vendors for various services like hardware, internet connectivity, leased line and other applications.• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including server, desktop, laptop, LAN, WAN and Remote systems.• Support for more than 100 end-users with computer, laptops and peripheral devices.• Assisting users for hardware, software, mails & network folders related problems. • Configuring exchange email accounts, calendar synchronization & enterprise service activation in Microsoft outlook & smartphones.• Providing remote support to 112 branches of Kohinoor Technical Institutes for email-id configuration & tally license related issues.• Act as the primary contact for all CMD issues in all computer technology and Gadgets (iMac, iPad & iPhone). • Installation of new applications required and recommended for the CEO and his team.• Responsible for smooth and timely execution of various IT services such as video conferencing, projector configuration & wireless access to guest users.• Monitor server performance and availability.• Enabling quota management for the users.• Group policy implementation for domain and auditing• Maintain backups & restoration as per IT policy.• Installation, configuration & maintenance of antivirus server (Symantec Endpoint Manager 12.0) & deploy updates for client’s machine.• Procure, receive, document and track inventory of all computer equipment and software licenses.

• Providing desktop support for 280 users using Microsoft Windows.• Handling a team of 2 Engineers.• Configuring & maintaining e-mail accounts on Linux mail server.• Taking backup using Symantec backup exec• Taking care of domain user accounts (creation of user id, unlocking & resetting password)• Managing Symantec endpoint manager & installation on client’s machine.• Configuring & troubleshooting mails & issues related to blackberry.• Resolving software issues using remote software VNC & Team Viewer.• Call reports generation & analysis.• Maintaining inventory of computer assets.• Installation & maintenance of network & standalone printers. • Providing complete support to LAN (Addressing, Conflict resolution etc.)

• Installation, administration, monitoring & trouble-shooting of more than 200 Windows 200 & XP nodes in the network (installation & troubleshooting)• Configuring client site connectivity & troubleshooting for Microsoft outlook related issues. • Installing various client site software including (JRun, MS Office2000, Edit Plus)• Network printer installation and configuration.• User ID lock, unlock, disable, enable & reset the password in windows domain.• Manage daily, weekly & monthly data backup of database servers.• Coordination and vendor management for specific reasons.• Maintaining inventory of computer assets.

• Installation & configuration of ADSL router for internet connection (TRIBAND Service).• Installation & configuration of wireless ADSL router.• Providing telephonic support for triband related issues.• Installation & configuration of mailing softwares for clients (MS Outlook, Outlook Express & Mozilla Thunderbird).• Troubleshooting of network related problems on Microsoft Windows 98, XP & 2K Professional.