Santosh Pradhan Email & Phone Number

Dynamic IT Professional with 10+ years of experience driving product development, program management, and business transformation. Skilled in front-to-back IT transformation, business process re-engineering, and project planning. Adept at leveraging technology to deliver fraud prevention and detection solutions, reducing risk for a leading financial services company. Ready to apply extensive expertise and strategic thinking to excel as a Product Owner, driving product decisions and ensuring customer satisfaction.Roles & Responsibility1. Development of Minimum Viable Product (MVP) that was used to validate customer feedback and identify product enhancements2. Development of business case that outlined the expected benefits of the product and associated costs3. Establishing and maintaining relationships with customers to understand their needs and ensure successful product delivery4. Using customer feedback to drive product decisions and ensure customer satisfaction5. Negotiating with stakeholders to ensure product features are delivered on time and on budget6. Leading a team of developers to ensure product features are delivered on time and meet quality standards7. Collaborate with cross-functional teams to ensure successful product launchesKey projects include1. Front to Back IT & Business transformation of Digital & Wealth Management fraud review processes leading to 40% operational efficiency2. Led development of Amelia Chat-bot which resulted in 70% reduction in operational hour for Fraud case intake and improved overall data quality for fraud investigation3. 95% Improvement in client experience by systematic Algo based work allocation to analyst4. Automation of FINCEN-SAR, RECAP, SIOG, EWS reporting processes5. Development of real-time Tableau Dashboard for Risk Insights and SLA monitoring6. On-boarding for Business Processes on Celonis to provide insights on Fraud Alerting & Incident processes and enable operational governance post transformational changes7. Salesforce Integration for Digital Business to automate Fraud operational processes8. Implementation of TIBCO Data Virtualization