Maria Gonzalez Email & Phone Number

Lakeland, Fl, Us

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Mulberry, Florida, Us

Working within the HR umbrella I ensure all corporate communication and employee engagement operate fluidly. Everything from corporate training initiatives, Employee HRIS systems workflows, Employee Onboarding experience, employee pulse checks, and community engagement to name a few are tracking as intended according to business needs and operational changes. Work with C suite level executives closely, oversee a team of 7 and a leader in a department of 18+.

Mulberry, Florida, Us

I supervise, lead, direct, and support a team of individual contributors to operate at the highest level of professional capacity. I pioneer organizational strategies to impact the company’s culture, productivity, and retention. I collaborate with various levels of leadership and stakeholders to ensure deliverables are met with legendary service and outcomes.

Mulberry, Florida, Us

My primary focus is to manage everything employee onboarding. I create, develop, launch, manage, and facilitate onboarding programs and logistics for employees both contracted and full time employees in our Headquarter base, Mulberry Distribution Centers, Interns, Retail Associates, and Retail Managers. My success has been noted for streamlining the way employees are onboarding and ensuring they didn't miss out on the integration of our family oriented culture. This program increased retention rates and aided in our continued recognition as a top employer to work for. Additionally I have been appointed as a key resource in developing a structure and program for how we onboard our independent store owners better regarded as "Dealers." I conduct virtual sessions where relevant key topics are discussed in our retail world. I reach out to our footprint of 370+ stores and bridge subject matter experts with store personnel and provide learning opportunities to keep associates and managers abreast of product knowledge, policies, and connected with our executive leadership.

Minneapolis, Mn, Us

I design, develop and implement learning and development strategies that support business objectives and company values. I provide coaching, facilitation, team development, whole systems analysis, process re engineering and organization development services in consultation with executive leaders and senior managers to implement organization improvement initiatives and assure alignment with the organization’s strategic plans. •Develop and initiate training strategies to be delivered in classroom, WebEx and self-paced computer based platforms across multiple sites.•Acting manager in absence of training manager, and training lead point of contact •Served as part of the leadership team in developing new hires and floor staff in sales initiatives, and adherence of customer service standards.

Santa Ana, Ca, Us

• Design CBT’s using Captivate to train sales staff across the Online Division on new responsibilities while having minimal impact to production.• Develop and initiate training strategies to be delivered in classroom, WebEx and self-paced computer based platforms across service centers located in Tampa, FL., Tempe, AZ. and Colorado Springs, CO.• Facilitate trainings for class sizes ranging from 4 people to 30+ people at a time.• Lead new hire training lasting 2-3 weeks, which focuses on sales, recruitment, customer service skills, overcoming objections, interviewing and marketing skills.• Design and implement user and participant guides, as well as create job aids to support post training knowledge retention.• Assess comprehension of knowledge through various methods including grade based testing, scenario based role plays, games and presentation of information.• Maintain strong relationships with department leaders at all levels and front line staff to stay knowledgeable on business needs and use the ADDIE model to develop training support to meet those needs.• Act as subject matter expert (SME) for any systems & process based training needs due to my ability to quickly adapt to different technologies and regulatory / company changes.Platforms: WebEx, CampusVue, Talisma CRM, eCollege, Contact Center Management ToolsDesign Tools: Adobe Captivate, Articulate, DocuTools, SnagItMicrosoft: Office Suite, SharePoint, Outlook

• Managed a division high average of 100 student portfolios and leveraged scheduling, participation, and the student on boarding experience. • Responsible for retention and student success• Organized and simultaneously directed major, high visibility, time-critical projects focused around employee engagement, front-line processes, student life cycle processes, and training • Lead several committees for the improvement of cross functional department efficiencies• Designed online course to increase student's and employee's resources and improve retention efforts.

•Served as integral part of the company’s online division/team; Responsibilities included the management of the company’s online training division through the products entire life cycle: from initial creation, promotion, and publishing, and maintenance.•Responsible for training and development of education team. Rendered multiple training courses to peers and management; assisted in the roll-out of new initiatives.

Bachelor Of Science (Bs), Business, Management, Marketing, And Related Support Services

Certified Life Coach, Life Coaching Certification