Pedro Santos Email & Phone Number

Almada, Pt

Portugal

Back office shop support for online and physical storesUse of tools/software:- Siebel- SAP- Egain- Outlook - Excel- Teams- ONEContact Agent

Addition of skills, technologies and tools for troubleshooting Vodafone business clients in the scope of fixed services (Internet and Phone).FTTH, ADSL, ADSL Wholesale and FoLTE.

Lisboa, Lisbon, Portugal

First line Technical Support via telephone for Vodafone individual consumers in the scope fixed services(TV, Internet, and Phone) FTTH and ADSL.Identification, analysis, troubleshooting, and forwarding of resolutions for difficulties reported by the customer.Customer guidance during the troubleshooting process via voice calls with video assist. Recording of information and resolution process for each case for reporting and history purposes.Forwarding of resolution requests to other teams (internal or external).Scheduling of technical interventions on-site.Complaint management.Use of tools/software:- Siebel- ONEContact Agent- Techsee

Fnac Almada, Portugal

Sale and promotion of Samsung TV products (Televisions, Soundbars, Sound Systems). Customer support and clarification regarding the devices, their features, and capabilities. Management, organization, and maintenance of in-store space (highlights, product visibility, campaigns, display of items).Reporting of sales and in-store activities.

Fnac Almada

Sale and promotion of Samsung Mobile products (mobile phones, tablets, andaccessories).Customer support and clarification regarding the devices, their features, and capabilities. Management and organization of in-store space (highlights, product visibility, campaigns, display of items, ...).Sales reporting and in-store activity report.

Fnac Almada

Promotion and sale of NOS products and services (mobile phones, internet dongles,mobile internet services, telecommunications services, home services). Inventory management and campaigns.Customer acquisition.

Almada

Tech Salesperson (Telecommunications, Connectables, Information Technology, and Office Equipment)Customer serviceSpecialized customer adviceStore replenishment and organizationStock managementReinforcement during the Christmas season

Fnac Almada

Promotion and sale of NOS products and services (mobile phones, internet dongles,mobile internet services, telecommunications services, home services). Inventory management and campaigns.Customer acquisition.

Fnac Almada

Promotion of products and services related to Telecommunications and Mobile Internet from Vodafone at FNAC Almada store.Customer acquisition.Personalized customer service.Sale of Technical Products (Information Technology, Telecommunications, and Office Equipment).Restocking and organization of displays and highlights.Stock and sales management.

Almada

Personalized customer service, guiding them in the acquisition of technical materials. Restocking, organization, and labeling of materials.Handling orders for textbooks during the school season.Guidance for creating campaigns, methods of promotion, and improvements to the space and its visibility.After-sales service.

Creation of various graphic works related to corporate image (logos, business cards), shop window decoration, vehicle decoration, and illuminated signs.Application of adhesive vinyl (decorating shop windows and vehicles using adhesive vinyl).Interaction and handling of specific machinery (cutting plotter, heat press, ...).

2° Ano Licenciatura, Design, 2º Ano Licenciatura

Completion of the 1st and 2nd years of the Bachelor's degree in Design.

1º Grau, Instrumentos E Teoria Musical

Activities and Societies: Participation in the First Annual Student Concert of the SchoolClassical Guitar Training Electric Guitar.

12°Ano, Artes, Highschool

General Classes Portuguese, English, Mathematics B Specific Classes Drawing A, Descriptive Geometry, Multimedia