Renata Santos Email & Phone Number

Rio De Janeiro, RJ, BR

Campinas, São Paulo, Brazil

• Responsible for managing the company's strategic accounts.
• Participation in meetings with customers to mediate the implementation of new tools.
• Support for the customer relationship team.
• Analysis of internal processes with focus on providing improvements in flows.
• Report to supervisor on demands and tickets that requires prioritization.
• Monitoring the customers about the implementation of new platform tools.

Campinas, São Paulo

• Support for Producers with questions and resolution of problems related to configurations on the platform such as product registration, offers, checkout, order bump, up sell and down sell.
• Responsible for creating and monitoring internal tickets on the Bitrix and ClickUp platforms.
• Responsible for active contact with the Producer to return requests.
• Support for Affiliates with questions about affiliation on the platform.
• Contribution with insights in meetings for continuous process improvement.
• Interaction with the Compliance and Finance team to effectively resolve tickets.

Rio De Janeiro, Brazil

• Preparation and presentation of reports with customer service and satisfaction metrics.
• Responsible for ensuring that the resolution of calls takes place effectively.
• Experience as a Customer Satisfaction Monitor, analyzing the service, generating new ideas on how to improve the ways of serving customers.
• Collaboration with insights, based on data, to improve the customer service process.
• Knowledge of the Banking Admin platform, in which I had a supported the Banking team with demands related to problems with access to the application, e-commerce and account opening.
• Responsible for serving customers by platforms: Zendesk, Twilio, Voll, 3CX and Omni-Channel.

Rio De Janeiro, Brazil

• Administrative and technical support in the areas of administration.
• Creation of spreadsheets, organization of digital folders, supervision of the deadline for delivery of tasks, issuance of reports, among other activities related to the area.
• Elaboration of projects in the Undersecretariat of Projects and Innovation.
• Assistance in the preparation of the external agenda of the Secretary of Culture.
• Preparation of spreadsheets with methods of analysis of project reports.
• Support in the demands related to Law nº 7035, Law nº 8266 which reinstates the tax incentive.

Rio De Janeiro, Brazil

• Development of administrative activities: creation of spreadsheets in Excel, organization of materials and documents, control of input and output of materials, scanning of documents, xerox, creation of folders for.
• Answering, making and filtering calls, scheduling events.
• Updating the telephone list of the municipalities in the state of Rio de Janeiro and updating the exchanges of meeting rooms.
• Responsible for updating contacts with public managers to update the registration of information from counties and secretaries.
• Support at regional council meetings.
• Elaboration of arts for sharing on social media of events organized by the department.

Rio De Janeiro, Brazil

• Project elaboration.
• Contact with the Institution's internal departments for the release of rooms.
• Responsible for contacting guests to invite to speak at the event.
• Reception for the public and speakers.
• Responsible for sharing about the event on social media.
• Preparation and issuance of certificates of the event.