Yacira Santos Email & Phone Number

Spearhead the organization of both physical and digital files, maintaining meticulous records and consistently updating Excelreports to streamline project material coordination. Execute end-of-month and end-of-year procedures with precision, meticulously handling customer account closures for invoicesand liens, contributing to financial accountability and regulatory compliance. Demonstrate a vigilant approach to record-keeping, routinely conducting audit-readings and meticulously monitoring accountingtransactions to maintain data integrity. Exercise notary authority to validate documents, consistently ensuring correct personal identification and adherence to governmentissuedpaperwork, enhancing document authenticity and compliance.

Cape Coral, Florida, United States

Developed and executed dynamic social media strategies across platforms like Instagram, Facebook, and TikTok, resulting insignificant increases in sales and brand recognition.Tracked and analyzed key social media metrics, including audience growth rate, volume, reach, and demographics, to inform datadrivendecisions and optimize content for maximum impact. Maintained client accounts with precision by collecting, recording, and updating personal and financial information forreservations, guaranteeing a seamless booking experience.Expertly managed incoming reservation requests through both phone and email channels, providing exceptional customer serviceand facilitating hassle-free reservations.

Cape Coral, Florida, United States

Expertly managed customer inquiries through incoming emails, facilitating seamless product and service transactions.Utilized a range of e-commerce platforms, including Zendesk, Jane, Etsy, Wayfair, and Faire, to provide comprehensive customerassistance and support. Executed packing, crating, loading, and securing tasks to guarantee safe and timely deliveries, while also efficiently processingreturns when necessary. Spearheaded product promotion efforts by leveraging a combination of social media marketing channels and innovatively createdenticing product deals, encompassing descriptions, images, prices, customizations, and quantities.

Cape Coral, Florida, United States

Conducted group lectures and hands-on demonstrations to educate customers on essential safety procedures, enhancing theirknowledge and preparedness.Maintained optimal inventory levels during business hours and proactively restocked low supplies, ensuring a seamless customerexperience. Operated the cash register precisely, adhering to rigorous cash-handling protocols to accurately complete purchases, contributingto financial integrity. Managed event scheduling, organization, and coordination, pivotal in successful events and celebrations, showcasing strong eventmanagement skills.

Bachelor'S Degree, Hospitality Administration/Management, 3.5

Activities and Societies: Minor in Business Administration

4.0

Activities and Societies: Marching Band, National Honor Society, ROTC Drill Team, Writing Club, Book Club, National Technical Honor.