Santoz Kumar Email & Phone Number

Duties include:- Learn and rehearse scripts or directions.- Research the play or character to adopt skills or behaviour.- Attend all rehearsals scheduled.- Take direction from the Director or Coach.- Work with other performers or actors.- Perform other duties laid out in various job description depending on the level of show.- Demonstrate experience in improvisation/ad-libbing.- Execute confidence in front of an audience.- Exemplify good time keeping skills and reliability.- Ability to work and collaborate with a team and autonomously.

Duties include:- Deliver engaging and accessible Muay Thai kickboxing and boxing classes for adults.- Maintain the well-being and safety of members whilst consistently delivering appropriate class format.- Maximise class attendance through high-level execution.- Ensure studios are kept neat and tidy, with all equipment cleaned and packed away.- Keep track of attendance of participating members and update relevant administration. - Demonstrate proper form and technique and ensure members are always using correct forms with equipment’s.- Provide 1:1, 2:1, 3:1 personal training with members and non-members interested in fitness through martial arts.- Motivate members during and after training to support them achieving their fitness goals.- Assist in the sale of memberships and other offerings.- Provide support in marketing tools and techniques for promotional offers.

Duties included:- Manage national C2B and B2B customer care team, workloads, and performance.- Lead and coach the team to ensure all KPIs and Service Level Agreements (SLA) are consistently achieved.- Identify training and development needs, design and deliver training tailored to both the individual and team when needed.- Act as an escalation point for complex queries from both external and internal stakeholders, manage queries to resolution.- Review and analyse service reports, initiate corrective actions and plans.- Successfully deliver change programs spanning business processes.- Work collaboratively with brands and partners to consistently deliver high levels of DIFOT and customer experience.- Provide weekly and monthly reports to senior management.- Conducting call audits to ensure all agent calls are compliant.- Demonstrating leadership to a team of 10 retention agents and conducting daily/monthly meetings ensure targets are achieved, company’s retention objectives are communicated and boosting team morale.

Duties included:- Adhere to all compliance and quality processes.- Demonstrate skills in customer service, sales, collections, and retention environment.- The ability to effectively communicate with customers regarding financial arrangements.- Well-developed ability to understand and address customer issues and find solutions to suit customer needs.- Empathetic nature towards customers combined with the ability to address and defuse customer complaints.- Work autonomously in a fast-paced call centre environment.- Display positive, pro-active, and self-motivation skills.

Duties included:- Demonstrate responsibility for sales activities and long-term relationship management for customers and staff.- Analyse the market: market trends, main competitors (prices, products, and positioning).- Drive Customer Relationship Management processes and increase customer satisfaction levels.- Participate in product solutions design and planning with internal resources.- Disciplined application and use of sales processes and tools.- Explain various insurance policies and cross-selling products or services.- Identifying the buying signals of each client and customising insurance policies to suit prospective clients.- Conduct sales coaching through mentoring for individual team members and provide constructive criticism or feedback whilst demonstrating motivational skills to achieve KPI targets.

Bachelor Of Business, Marketing

Education record