Alexandru Luchian Email & Phone Number

Bucharest, Romania

After-sales service support to customers:Solve and respond to customer requests, complaints and after-sales services.Provide after sales services and adviceRegister, follow-up, solve and respond to customer requests, complaints and after-sales servicesRespond to and communicate with customers to enable them to access the desired products or services orany other help they may requireTake corrective actions to ensure customer satisfaction, resolve technical product-related issues and writecustomer summary reports after every interaction (call, email, chat)Technical Trainer:Conducting technical training for new employees' to achieve Xiaomi technical standards (installation,maintenance and repair of the sold products)Conducting follow-up assessments to confirm whether employees' technical skills have improvedDetecting common skills shortages and creating a training plan to address these

Sicily, Italy

Network administrator: I was in charge for the implementation and maintenance of computer networksystems in company running Microsoft Windows and Linux (ClearOS / Linux Mint and Cruchbang++). Responsible of purchase the hardware/software and build all the computers for the company. Troubleshooting network, PC's and software used by the employees.Web designer: I was in charge of building two websites. One for company presentation based on Joomla CMS and an e-Commerce site based on CS-Cart Marketplace Platform. Both of them with custommodifications and custom layouts made in HTML/PHP/CSS requested by my employer. To accomplish my duty I used most of the latest software on the market like Visual Code Studio, Dreamweaver, PHPStorm,Styler 7. Another duty that I had was to update regularly both sites, troubleshooting and SEO ptimization.Graphic designer: Had to create small catalogs / flyers for product company. Software used for this tasks: Adobe Photoshop, Adobe Illustrator, QuarkXpress.Audio / Video editing: I had to make small video presentations for products used in both company sites.Software used for this tasks: Adobe Premiere Pro, Adobe Audition, Presonus Studio One, Gom Video EncoderCNC / Laser Cutter / Engraver Service Operator: Our company import this machine and sell them tocustomers. My role was to install in the new location and teach the customer how to operate. Beside this I had to make monthly maintenance to ensure the proper performance of the devices.

Bucharest, Romania

Desktop publishing: Software used: QuarkXpress, Microsoft WordNetwork administrator: I was in charge for the implementation and maintenance of small computer network systems in company running Microsoft Windows and Linux (RedHat). Responsible of purchasethe hardware and build all the computers for the company. Troubleshooting network, PC's and software used by the employees.Web designer: I was in charge of building one website (Independent Press Agency). The site was based on Joomla CMS. I hade to make custom modifications and custom layouts made in HTML/PHP/CSS requestedby my employer. To accomplish my duty I used most of the latest software on the market like Dreamweaver. Another duty that I had was to update regularly the site, troubleshooting and SEO optimization.Audio / Video editing: I had to make video presentations that was used for TV presentation. Software used for this tasks: Adobe Premiere Pro, Adobe Audition.

Bucharest, Romania

System integrator: My duty was to talk with customers and understand what system they want (business, gaming ecc), create a custom parts list, test all the hardware components and build the system. The final step was to test the system and make sure is all that the customer askedDesktop publishing: Software used: QuarkXpress, Microsoft Word

Bucharest, Romania

Maintenance of electronic cash registers