Santya S. Email & Phone Number

Subang Jaya, My

Subang Jaya, Selangor, Malaysia

Selangor, Malaysia

Achieve Complaint case escalation via email to CCI within SLA/TAT•Train and coaches new representatives above normal daily duties through shadowing/buddying.•Participate in Bi-Weekly meetings with Mercedes Point Contact (MPC) to discuss on complex case handling and challenges faced by CCC.•Keep pace with customers in Unified Messaging platform/live chats on social media•Source out monthly Chat Performance Report to submit to Team Leader.•Working closely with Back Desk management to for CMS discuss on complex case escalation to SCT/N-level.

Selangor, Malaysia

•Managing Singapore customers in sales & technical related inquiries •Perform follow-ups on sales leads & reports for managers view •Responsible for inbound sales calls to assist customers in assigning salesperson via Salesforce, case creation for customer sales complaints, and scheduling test drive appointments.•Source out monthly Sales Opportunity & Lead Report to submit to Team Leader.•Handle incoming customer calls for road side assistance (S24H) and initiate outbound calls, to customers and roadside assistance service providers for assistance in mobilizing breakdown vehicles•Assisting cross-functionally with Australia/New Zealand team for S24H RSA support.

Petaling Jaya

● Expedited 5 experiments (i.e., EMS bacterial screening) with consistent accuracy in conformance of rigid and strict standard operating procedures (SOPs) and Emergency Operations Plan (EOP) throughout the project.● Projected a special competence in portraying experimental data results via graphs (i.e., Bar, Line, Scatter) and spreadsheets using INFORS HT to improve the administrative effectiveness of the collected data by 90%.● Involved directly in product/protein upstreaming and recovery of end product, and provided in-house laboratory training for 10 Universiti Malaya’s internship students from start-to-end of the project.● Facilitated in scale up production of recombinant drugs in a fermentation system using Bioreactor and executed optimization of existing bioprocess to ensure 0% callback and complaint from the superior.● Conducted 2 microbiological tests (i.e.,culture media for WSSV virus sceening) using various plating methods, membrane filtration and rapid micro methods (i.e., PCR) and challenge tests on shrimps with in-house protein/probiotics.

Kuala Lumpur, Malaysia

• Molecular biology works such as SDS-PAGE and PCR• Media preparation (agar and broth) (LB,TCBS,MSM,NR)• Planning experimental design for in-house challenge test (Acute Hepatopancreatic Necrosis Syndrome (AHPNS) of Cultured Shrimp• Practical on cell culture techniques,specialized in Vero cell culture for T36 caspid• Microbiology skills (Culturing on aseptic techniques, testing on microbial activity, purification of bacteria,4-way streaking & CFU counting)• API kit techniques for bacterial strain identification

Bachelor Of Science - Bs, Marine Biology And Biological Oceanography, First Class

Activities and Societies: -UMT Unesco Club (UMTUC) -UMT English Debate (DEMI)

Knowledge Management