• Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.• Oversaw IT department operations and training• Collaborate with department heads and participate in discussions to understand the specific requirements of different departments.• Managed the IT budget and allocating resources for various projects and operational needs.• Executed and managed over 3 successful ERP implementation projects for large enterprises.• Assigning… Show more • Designed comprehensive IT policies to ensure compliance with industry regulations and best practices.• Oversaw IT department operations and training• Collaborate with department heads and participate in discussions to understand the specific requirements of different departments.• Managed the IT budget and allocating resources for various projects and operational needs.• Executed and managed over 3 successful ERP implementation projects for large enterprises.• Assigning tasks, setting priorities and overseeing daily operations.• Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.• Conducted regular system audits to identify vulnerabilities, weaknesses, or deviations from established policies or procedures.• Established strong relationships with vendors, negotiating favorable contracts while maintaining high-quality products and services, for hardware, software, and services procurement, ensuring quality products at competitive prices.• Implemented effective backup systems to ensure data integrity and availability in case of disaster recovery scenarios• Trained employees on new technologies, increasing competency levels across the organization• Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.• Provide remote support for off-site employees, resolving issues quickly without sacrificing job performance• Reduced downtime with effective troubleshooting and timely problem resolution. Show less

• Managed hardware and software inventory, ensuring timely updates and replacements as needed.• Collaborated with supervisors to escalate and address customer inquiries or technical issues.• Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.• Promoted efficiency among departments with prompt resolution of system issues.• Documented support interactions for future reference.• Monitored system performance to… Show more • Managed hardware and software inventory, ensuring timely updates and replacements as needed.• Collaborated with supervisors to escalate and address customer inquiries or technical issues.• Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.• Promoted efficiency among departments with prompt resolution of system issues.• Documented support interactions for future reference.• Monitored system performance to identify potential issues.• Developed and implemented preventive maintenance procedures.• Configured and tested new software and hardware.• Removed malware, ransomware, and other threats from laptops and desktop systems.• Diagnosed and troubleshot hardware, software and network issues.• Maintained servers and systems to keep networks fully operational during peak periods.• Configured hardware, devices, and software to set up work stations for employees.• Helped streamline repair processes and update procedures for support action consistency.• Streamlined IT processes for increased efficiency and reduced downtime.• Optimized network infrastructure, resulting in improved connectivity and user satisfaction.• Enhanced system performance by identifying and resolving technical issues promptly.• Collaborated with cross-functional teams to develop and implement IT solutions.• Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools. Show less