Assessed, investigated, and processed diverse claims in the claims processing unit, ensuring timely payments in accordance with policy and contracted timeframes.Investigated claims related to medical emergencies, and other travel-related issues, coordinating with healthcare providers and agents as needed.Processed and approved claims within authority limits.

Managed insurance portfolios and delivered motor underwriting and claims support to corporate clients, optimizing coverage and enhancing client satisfaction Reviewed and analyzed auto insurance claims to determine resolutions, monitored claims with insurance carriers for timely processing, and provided feedback to clients.-Acted as a liaison between corporate clients and surveyors to streamline claim responses and legal documentation, and assigned new auto/marine claims to adjusters while supervising all open claims processing Researched auto insurance policies, negotiated premiums, coverage enhancements, and brokerages with underwriters to match clients with suitable insurance solutions.Handled revenue forecasting, updated new clients in Salesforce for Risk Management and client executives, reconciled monthly revenue with finance against insurance company credit receipts.

Reviewed insurance programs against their risk exposure, presented a gap analysis and suggested value additions, if any.Provided guidance to clients on the benefits of disability and critical illness policies, enhancing understanding and facilitating informed decisions.Entrusted with managing corporate clients and servicing their needs, making sure end-to-end processing of cases within the stipulated TAT.Efficiently processed and managed insurance claims from initial notice to closure, while resolving policy and endorsement issues through various customer touchpoints including call center, email, walk-in and faxes.Managed all accounting and bookkeeping tasks, including payment records and spreadsheet preparation for billing, while skillfully handling escalated case calls and overseeing claim settlements.