IT&D Platform Manager of ServiceNow Platform at Reckitt.

• Led a £23 million Transformation Program in Agile-Waterfall hybrid, to implement a Global Enterprise Quality Management System, consolidating 14 fragmented market processes and systems, into a unified platform that addresses Reckitt's Quality and Risk Compliance needs.• As part of Product Management, successfully negotiated annual savings of £100,000 on the Total Cost of Ownership of the platform through BAU support recalibration.• Won the Reckitt Compass Award 2022 (“Doing The Right Thing, Always”) for the Global Enterprise Quality Management System for consistently delivering multiple milestones and exceptional Product Management achievements through cost savings.

• Established the Business Enhancements & Continuous Improvements (BECI) Program, which brought visibility to non-project SAP ERP demand worth £760,000 and unlocked ~8% additional operating budget for the Hyderabad facility. This involved liaising with 50+ stakeholders across geographies, including 5 Regional IT Directors.• Won the Delivery Excellence Award 2019 for the Business Enhancements and Continuous Improvements (BECI) Program for exceptional improvement in IT process and business value.• Led the Business Transformation Program for North America’s #1 Logistical Productivity Enhancement Initiative across 3 warehouses in the USA, involving multi-ERP integrations and 3PL ERP integration, resulting in net annual savings of £15 million.• Led the Cloud Migration Transformation for Reckitt’s primary ERP and 19 business-critical applications from on-prem to cloud. People management included leading a team of 25 FTEs and collaborating with multi-functional stakeholders.• Won the Trailblazer Award 2019 for consistent outperformance as an individual contributor across multiple initiatives, including establishing the Reckitt Global Hub Hyderabad Office.• Led the complex program planning for SAP Concur Global Rollout for 60 countries, simultaneously with the Global SAP Consolidation Program.• Led Crisis Management to post-GoLive transformation project (SuccessFactors LMS) to address issues for 200-per-day ticket volume and a 2000-ticket backlog. Effective problem-solving and stakeholder management led to a successful closure in 3 months.• Led and successfully delivered the Operational Technology Assessment of Reckitt’s 2 critical factory sites while coordinating with multiple Senior Leadership stakeholders, in the aftermath of major IT security incidents, during the COVID-19 lockdown.• Initiated and led the AI/ML POC of an Organizational Chatbot at Reckitt and presented it to the CIO Office as an innovation initiative within 3 months, now a full-fledged program.

Established Stark Dynamics LLP, a business and technology consulting agency that focused on the New, Small and Medium enterprises.• Over 4 years, we helped 8 startup teams establish brands, optimise operations, design business services, establish agency processes, and design apps. Our domains: Infrastructure Management, a Fitness Brand (D2C), a Dating App, and an Ayurvedic Brand (D2C).

Led the conception and development of SafeMeds™, a data and analytics SaaS platform for improving Market Efficiency, enabling Consumer Safety and providing MicroAnalytics™ for the Pharmaceutical and Life Sciences industry, based on the serialisation of drugs at the primary packaging level.• Led the Primary Research for product development, interviewing various stakeholders, including consumers, pharmacies, distributors and manufacturers.• Forged and signed MoUs with related major businesses (online pharmacies) as strategic partners for tool development and future integration collaboration.• Received seed funding commitment from Angel Investors amounting to USD 115,000 before closing the startup.

Spearheaded the initiative of Indian Demo Day - Singapore. Responsible for planning & scheduling, event marketing, communication design, liaising with potential investors, identifying and validating startups. [Pro Bono, Goodwill Engagement]

Grew in the organization through 4 different roles, delivered multiple projects and innovated ideas to solve multiple technical problems.MARKET RESEARCH● As part of Strategic Market Analysis & Research Team, led the Market Research initiative in Digital Marketing domain, through sourcing information from major consulting publications and presenting insights based on the same. Created and presented a Growth Strategy, with 3 prospective targets for acquisition.TALENT MANAGEMENT● Owned the Project Management Operations and Talent Management of Retail Business Unit’s resource demands, project engagement data, skill repository of 1500+ employees across the globe. Reduced the overall Talent Management effort by 25% by script automation.DELIVERY AND OPERATIONS● Led a team of 17 engineers for 24X7 production support to 60000+ processes of Tier 2 and Tier 5 business-critical applications for a Major American Bank and maintained CMM Level 5 compliance. Improved Quality of Operations reduced escalations by 86% in the first 3 months. Improved issue response time from 35 minutes to 14 minutes on average, in 6 months. Changes to operations improved SLA compliance from 66.5% to 93.5% in 6 months. ● Owned the consolidation efforts of all Software Assets of Major American Bank and the Major Home Loans Company that the bank acquired. Consolidation efforts saved USD 125,000 in costs and annual overhead to the IT Procurement team of the Bank.● Owned Release Management for a Commodities Trading & Risk Management software (CTRM). Led a team of 4 engineers. Liaised with geographically distributed client teams. Solely responsible for compliance checks of release assets, and Go-No Go decision making. Improved Operational Efficiency resulted in a 19% increase in the number of releases/month.INNOVATION● Conceptualized and developed the POC for 2-Factor authentication protocol for enabling secure banking from mobile devices for Infosys' proprietary financial Product Team.