• Provide front-line, second-level technical support as part of the Technical Operations team to deliver exemplary customer service to clients.• Monitors applications for any performance issues and communicates to stakeholders.• Take ownership of operational issues with the application and perform both short-term resolution and development of preventive measures for the longer term.• Knowledge of Electronic Health Record (EHR).• Communicate application problems and issues to key stakeholders, including management, development teams, and end-users.

Project: Automation Of AGC (Agreement Center).Description: Agreement Center (AGC) is the Finance and Account portal for implementing agreements.It provides the web-based applications and web services for the management and also provides the Clients of CPF various features such as a required list of KYC docs, agreements format, word editor and framer, tracking of agreements, the status of P2P, etc.. in a secure environment.Responsibilities:• Monitoring of server to guarantee system functionality.• Provided training and orientation to business partners and management team regarding current projects.• Collaborated with vendors, business partners, and teams for proper release management.• Facilitated application support and desktop automation.• Utilized existing structure to translate ticket categories and group names to the new system structure.