• Deliver post-sales support to customers across multiple Taleo platforms including Recruiting, Configuration, Career Sections, Onboarding, Transitions, and Scheduling Center. • Earned a reputation of providing high quality service to customers by thoroughly trouble shooting technical issues and giving clear, concise resolutions in an efficient manner• Effectively communicate best practices, recommended maintenance, and expected application behavior to internal and external customers• Point of contact for managers and colleagues for product knowledge and assistance with resolving complicated issues• Assist in maintaining current Knowledge document used by external customers and support professionals for self-service troubleshooting