Sanyuktha Ramesh Email & Phone Number

Auckland, New Zealand

Auckland, New Zealand

• Roles and Responsibilities:
• Take ownership of customer issues and see them through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve applications and products issues.
• Maintain a knowledge base and incident run sheet per system, resolutions and known errors.
• Prioritize and manage several open issues at one time.
• Carry the pager and serves on the on-call, after-hours support roster.

Auckland, New Zealand

• Roles & Responsibilities:To maintain and support business information applications, so they meet business needs. This includes:
• Application configuration and data maintenance
• Manage vendors to ensure delivery of quality solutions
• Incident and problem management in accordance with Downer NZ processes
• Manage patches, fixes, upgrades and maintenance releases in conjunction with vendors and through the Release and Change processes.
• Ensure associated services are available and the systems are stable

Auckland, New Zealand

• Roles and Responsibilities:
• Provide timely communication to customers on all support requests
• Quickly and accurately identifying and resolving support requests
• On call support for International clients based in whole of NZ, Aus, Asia
• Analyse incoming support, logging tickets in JIRA, providing priority and prompt customer communication
• Research and identify issues reported by customers, providing training as needed

Chennai, Tamil Nadu, India

• Roles and Responsibilities:
• Level 1st, 2nd and 3rd support in Unix environment, which includes troubleshooting hardware and software issues.
• Feasibility analysis of the requirement gathered from the client.
• Developed business processes to distribute sample quality and performance data.
• Daily created reports for vast mailings to potential media families.
• Weekly created reports to send on time delivery to the client.

Chennai, Tamil Nadu, India

• My journey as a Technical Support Engineer began with our client Nielsen. We assist multiple clients based in different parts of US & UK with 24/7 client support.Company Profile:
• Tata Consultancy Services Limited (TCS) is an Indian multinational information technology (IT) service, consulting and business solutions company Headquartered in Mumbai, Maharashtra. It is a subsidiary of the Tata.
• TCS is one of the largest Indian companies by market capitalization ($80 billion). TCS is now placed among the ‘Big 4’ most valuable IT services brands worldwide. Client Profile: (Nielsen)
• The Nielsen Company(AC Nielsen), is a global marketing research firm, with worldwide headquarters in New York City, United States. Regional headquarters for North America are located in the Chicago suburb of.
• AC Nielsen attempts to provide its clients with valuable insights into consumer behavior and marketing information. This is done through data collection and measurement methods that evaluate what consumers watch and.
• The company collects the data, analyses it and delivers it to clients in research reports that show trends by product category, industry, geographical area or any of a number of factors.Roles & Responsibilities: