Being Vice President & General Manager of the Hotel my job profile and few of my responsibilities are as below • Plan and execute for the expansion of the company and Responsibility for entire hotel operations. • To Formulate the annual work plans and budgets for the hotel.Guide the Sales & Marketing team to acquire and retain business from various segments. • To Manage ongoing profitability of unit, ensuring revenue and guest satisfaction targets are met • To Guide and train the Head of Departments to ensure smooth operations of the hotel. • Steering improvement initiatives with focus on streamlining & managing operations with proactive planning, introducing new concepts. • Supervising entire Rooms Division and F&B operations, inclusive of formulating & implementing the departments standard operating procedures. • To Ensure costs are controlled and revenue opportunities are effectively sourced and delivered • Prepare financial reports for management pertaining to operational effectiveness, trends and variances • To Ensure good safety practices of employees and guests, assisting in the maintenance of proper emergency and security procedures • To Ensure hotel is operated in compliance with all applicable laws, ordinances, regulations and requirements of municipal authority • Acquiring and sustaining relationships with event planners, vendors, caterers, business organizations and so on. • Coordinating manpower planning, recruitment, selection, induction and socialization activities in the organization and devising policy formulation. • Directing frequent and thorough inspections of all the departments in the hotel and assuring training is provided where needed. • Sharing resources and best practice between departments, monitoring the performance of multi-skilled workforce and conceptualizing need-based training programme for their overall career development • Defining service standards and guidelines that serve as benchmark for excellent service delivery.

Responsible for overall operations of the hotel alongwith the revenue growth, profitablity, guest satisfaction and brand building of The Metropolitan Hotel & Spa New Delhi and Sakura Restaurant, Gurgaon.Leading a team of 450 plus team members.

Responsible for Rooms Division & Sales For all the three hotels of the company

Responsible for Operations of Front Office, House Keeping and Sales & Marketing of Two Hotels of the company

Responsible for Front Office Operations, reservations, Telephones, Concierge, Health Club and Sales

Was Responsible for the operations of all the departments like Front Office, F & B Service, F & B Productions, Purchase, Sales & Marketing,Reservations, Telephones, Housekeeping etc