- Training facilitators for Trans Peer Support Groups nationally.- Liaising with the trans community.- Creating and developing programmes to improve the mental health of the trans community.- Creating resources to support the community.- Targeting and working with regional services to improve trans inclusion.- Developing a network of Peer Advocates to improve communications between TENI and the wider community.- Travelling nationwide to speak directly with the trans community and service providers to improve inclusion in rural areas.- Presenting on various topics to TENI staff and stakeholders as required.

Unpaid position

Unpaid position

Unpaid position

Unpaid position

Unpaid position

Unpaid positionCandidate Media Manager for Local elections 2019, By-election 2019 and General election 2020.My job responsibilities include:- Attending meetings and debates with the candidate and assisting in the preparation of questions and answers.- Managing Social Media platforms for candidate (Facebook, Twitter, etc).- Video production and graphics design for social media.- Ensuring press releases are proof-read, approved and released to media in a timely manner.- Answering messages and emails on behalf of candidate.- Assisting the campaign manager in co-coordinating the campaign.- Deputising when the campaign manager is off.- Research.

This was a temporary FTC

Making commerce better for everyone

My job responsibilities include:- Continuously evaluating agents call and case handling with regard to quality, customer satisfaction scores (C-Sat) and productivity per hour (PPH).- Working with client training department for new ‘go lives’ and to help ensure a smooth transition of their business into Voxpro powered by Telus International.- Monitor the levels of quality provided to customers and providing feedback to individual agents.- Responsibility for the quality of new members of the team. I provide daily / weekly / monthly updates to my manager.- Identify and implement initiatives to drive up Customer Satisfaction.- Collaborating with the team manager and agents to identify training and performance requirements.- Designing and maintaining course materials and other documents such as hand-outs, manuals exercise, assessments and exams.- Evaluating the effectiveness of the training programme and learning outcomes.- Delivering training for new members of the team.- Running extra training classes where necessary.- Assessing training needs and provide assistance, support and training to agents as required.- Providing technical troubleshooting guidance to agents.

My job responsibilities included:- Ensuring all customers are provided with a high standard of support while setting the bar to WOW and delivering an excellent experience.- Providing exceptional support within company standards.- Being a first point of contact to handle customer queries.- Helping to achieve team targets and objectives.- Maintaining open channels of communication.- Following support processes and standards with spirit of thinking out of the box.- Monitoring and controlling numerous concurrent tasks.- Share learning’s via consultation with internal team specialists.- Achieve the highest levels of customer satisfaction (C-Sat).- Support, resolve and close customer issues in timely manner.