Analyzing and precisely understanding project requirements, Facilitate hassle-free and accurate communication between different points in the organization. Responsible to initiate client meetings and gathering all project related details.Lead and execute an integrated end-to-end marketing campaign strategy efficiently in order tosupport the business objectives of the International Business Team.Work in collaboration with Business manager and partners on end-to-end… Show more Analyzing and precisely understanding project requirements, Facilitate hassle-free and accurate communication between different points in the organization. Responsible to initiate client meetings and gathering all project related details.Lead and execute an integrated end-to-end marketing campaign strategy efficiently in order tosupport the business objectives of the International Business Team.Work in collaboration with Business manager and partners on end-to-end budgeting, strategy,planning and execution of marketing programs to drive revenue with the implementation ofdigital, social and offline programs for, through and with the partners.Facilitate the identification and securing of potential marketing associations to determine thedemands for the products and services. Show less

• Be in charge of running and managing the call center daily• Set targets for all other call center agents to meet up with• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members• Prepare forecasts and budgets for the call center• Monitor all calls to ensure that due procedures and quality standards… Show more • Be in charge of running and managing the call center daily• Set targets for all other call center agents to meet up with• Schedule and organize shift patterns for other team members to ensure that customers are never left unattended to• Understand all organization’s products, services, procedures and guidelines and communicate same to all team members• Prepare forecasts and budgets for the call center• Monitor all calls to ensure that due procedures and quality standards are strictly adhered to• Facilitate and organize training session for all agents and participate in recruitment of new call center agents• Recommend and purchase gadgets to enhance job performance at the call center• Conduct regular review of all call center agents performance and organize training sessions for under performers• Submit regular reports to management and seek new ideas and strategies to improve performance at the center• Keep up with trends and happenings in the industry and ensuring adherence to industry standards• Ensure that clients are kept happy and satisfied at all times by providing prompt response and solutions to their challenges at all times• Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members. Show less

• Taking orders by obtaining and verifying information.• Entering orders by transmitting information.• Providing product/service information by answering questions; offering assistance.• Maintaining call center database by entering and verifying information; updating contact log.• Improving quality results by recommending changes.• Keeping equipment operational by following established procedures; reporting malfunctions.• Updating job knowledge by participating in… Show more • Taking orders by obtaining and verifying information.• Entering orders by transmitting information.• Providing product/service information by answering questions; offering assistance.• Maintaining call center database by entering and verifying information; updating contact log.• Improving quality results by recommending changes.• Keeping equipment operational by following established procedures; reporting malfunctions.• Updating job knowledge by participating in educational opportunities.• Enhancing organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments. Show less