Saphfire Cook Email & Phone Number

Raleigh-Durham-Chapel Hill Area

• Prepare orders for verification before they are distributed to worker queues by ensuring adherence to various client restrictions and requirements
• Contact clients and applicants to gather further information in order to accurately prepare orders for verification
• Perform quality assurance on completed orders before the final product is released to the client
• Perform duties of supervisor when supervisor is out of the office
• Handle all international education and employment verifications
• Trained current supervisor when there was a sudden change in leader

Raleigh-Durham, North Carolina Area

• Perform receptionist duties at front desk, creating a positive first impression of the hotel
• Receive and distribute internal mail; receive and mail out guest packages
• Use written and verbal communication skills to convey nightly updates to management and corporate offices
• Answer front desk phone, responding to customer and vendor inquiries, and routing calls to proper departments
• Log market inventory into company system, posting nightly updates, and monthly back stock adjustments
• Schedule and coordinate guest shuttle appointments via a shared electronic calendar

Newport News, VA

• Performed data entry for over 50 customer cases each day
• Drafted daily correspondence that was sent to company hubs nationwide
• Received 97% accuracy scoring on first monitored call
• Counseled customers on shipping policy and procedure

Davis-Monthan Air Force Base, AZ

• Handled management’s day-to-day appointments, arranged meetings, etc. via shared Outlook calendar
• Notated detailed messages & responded to emails on behalf of management
• Created 3 weekly reports via Excel & Word for management use in meetings with base leadership
• Scheduled photo lab appointments on a shared Outlook calendar
• Proofread more than 10 articles and accompanying photos per week via Word and Photoshop, respectively
• Compiled info from various sources to write 2 articles per week; shot accompanying photos