Process Trainer Team Coach Escalation deskManaged and supported Ad hoc /special projectsTransition lead , Quality analystcreated SIPOC , Process QRG , Process MAP , KT lead , quality analyst , handled team of 15 .

Network Evaluator ,

Telstra : Network designing and maintenance of existing network of Telstra ,dealt with field technician , contractors , creation of as –built for contractors & creation of red-line mark-up plans.Technology Worked on : Copper , Fiber & HFCTools Workd on : DWF , AutoCAD , Cisco , SAC , Outlook , AMS

Collection Process; Facilitated the clients in Financial Budgeting Monitored the Budget Variance throughout the program life-cycle Provided periodic updates to the team on Key Programme Metrics (Forecasts Vs Actuals), Variances and other Key Accounts Identified issues / risks and implemented robust & accurate financial controls to improve the process Collected mortgage payments, provided financial assistance in case of non-payment, and handled escrow a/cConducted audit on customer documents related to mortgageManaged the process and converted accounts into forclosureVerified tax documents (house tax and property tax) and payments AVAILABILITYReady to relocate within 1 month | Possess no bond with the current employer

Quality analyst , team coach supervisor

Handling personal banking, credit card, investigating fraud etc