As the CEO of Emeria, a seller fee free reselling Ecommerce Platform, and the CRM Manager of IDFC FIRST Bank, one of India's leading private banks, I have over 8 years of experience in managing and growing customer relationships, leading teams, and driving business outcomes. I have a proven track record of increasing customer retention, loyalty, and satisfaction, as well as expanding the market share and revenue of both organizations. I have also successfully recruited, trained, and mentored global talent, and handled crisis situations with resilience and agility. My core competencies include global talent acquisition, people management, crisis management, customer relationship management, and strategic planning. I am passionate about creating value for customers, employees, and stakeholders, and leveraging my expertise in the corporate gifts and merchandise industry. My goal is to make Emeria the preferred choice for businesses looking for innovative, customized, and quality products and services.