Simon Sapronov
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Simon Sapronov Email & Phone Number

Customer Success @ usedesk | Value-based Revenue Growth 📈 | IT at Usedesk
Location: Belgrade, Serbia, Serbia 3 work roles 1 school
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✓ Verified Jun 2026 3 data sources Profile completeness 86%

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Current company
Usedesk
Role
Customer Success @ usedesk | Value-based Revenue Growth 📈 | IT
Location
Belgrade, Serbia, Serbia
Company size
15 employees

Who is Simon Sapronov? Overview

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Quick answer

Simon Sapronov is listed as Customer Success @ usedesk | Value-based Revenue Growth 📈 | IT at Usedesk, a company with 15 employees, based in Belgrade, Serbia, Serbia. AeroLeads shows a matched LinkedIn profile for Simon Sapronov.

Simon Sapronov previously worked as Customer Success Manager at Usedesk and Support Team Lead at Emerging Travel Group. Simon Sapronov holds Bachelor'S Degree, Teaching English Or French As A Second Or Foreign Language from Moscow State Linguistic University.

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Email format at Usedesk

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Usedesk

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Profile bio

About Simon Sapronov

Results-oriented and self-motivated Account Manager with five years of proven track record in customer digital engagement and customer experience management. Focused on maximizing revenue growth by metric-driven strategies of managing stakeholder satisfaction and delivering value to clients.Adept at driving user-centricity and user experience improvements through leading business initiatives, developing strategies, and delivering efficient solutions.

Current workplace

Simon Sapronov's current company

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Usedesk
Usedesk
Customer Success @ usedesk | Value-based Revenue Growth 📈 | IT
Website
usedesk.com
Employees
15
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Company profile
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3 roles

Simon Sapronov work experience

A career timeline built from the work history available for this profile.

Customer Success Manager

Current
Usedesk
  • Orchestrated the renewal of €400k key accounts in annual revenue, employing strategic negotiation and relationship-building techniques.
  • Effectively built and maintained long-lasting client relationships, resulting in Monthly Recurring Revenue increase by 45%.
  • Implemented the customer service audit product, leading to a 20% CSAT increase in delivery of product value to customer.
  • Pioneered innovative CS strategies (CS Plan, QBRs, low/high touch, etc.) that contributed to a noteworthy 20% boost in client retention.
Apr 2022 - Present

Support Team Lead

Emerging Travel Group
  • Led a cross-functional team of 6 professionals across diverse areas for delivering top-tier customer service.
  • Held financial accountability for decisions on the allocation of company's funds to cover customer and partner expenses during an incident, which led to a 20% minimization of reputational financial losses.
  • Facilitated inter-department collaboration, enhancing customer service workflows and achieving a 97% success rate in meeting SLA.
  • Authored comprehensive documentation for incident management procedures forming the introductory training of new employees in the company, which reduced the adaptation time by 15%
Mar 2021 - Apr 2022

Incidents Resolution Manager

Emerging Travel Group
  • Managed the real-time incident solution by identifying the source and providing empathetic, cutting-edge customer service.
  • Initiated a structured post-incidents review process, providing actionable insights into system vulnerabilities and boosting system resilience.
  • Coordinated with B2B account management teams to deliver tailored solutions that reduced real-time incidents frequency by 20%.
  • Negotiated with C-level stakeholders and travel agents during incident response activities to provide timely and accurate information, improving stakeholder satisfaction (NPS) by 30%.
Apr 2019 - Mar 2021
Team & coworkers

Colleagues at Usedesk

Other employees you can reach at usedesk.com. View company contacts for 15 employees →

СГ Сергей Горбунов Сергей Горбунов Colleague at UsedeskKazakhstan, Kazakhstan View → РТ Руслан Толчин Руслан Толчин Colleague at UsedeskMoscow, Moscow City, Russia, Russian Federation View → ПЕ Полина Егорова Полина Егорова Colleague at UsedeskSt Petersburg, St Petersburg City, Russia, Russian Federation View → KV Katerina Vinokhodova Katerina Vinokhodova Colleague at UsedeskZurich, Zurich, Switzerland, Switzerland View → АЕ Алексей Ельфимов Алексей Ельфимов Colleague at UsedeskTallinn, Harjumaa, Estonia, Estonia View → CV Camila Vieira Camila Vieira Colleague at UsedeskSão Paulo, São Paulo, Brazil, Brazil View → MF Maxim Fedorov Maxim Fedorov Colleague at UsedeskArmenia, Armenia View → AK Alexander Khlebtsov Alexander Khlebtsov Colleague at UsedeskGeorgia, Georgia View → AB Aleksandr Bolotov Aleksandr Bolotov Colleague at UsedeskRome, Latium, Italy, Italy View → IV Irina Volkova Irina Volkova Colleague at UsedeskRussia, Russian Federation View →
1 education record

Simon Sapronov education

FAQ

Frequently asked questions about Simon Sapronov

Quick answers generated from the profile data available on this page.

What company does Simon Sapronov work for?

Simon Sapronov works for Usedesk.

What is Simon Sapronov's role at Usedesk?

Simon Sapronov is listed as Customer Success @ usedesk | Value-based Revenue Growth 📈 | IT at Usedesk.

Where is Simon Sapronov based?

Simon Sapronov is based in Belgrade, Serbia, Serbia while working with Usedesk.

What companies has Simon Sapronov worked for?

Simon Sapronov has worked for Usedesk and Emerging Travel Group.

Who are Simon Sapronov's colleagues at Usedesk?

Simon Sapronov's colleagues at Usedesk include Сергей Горбунов, Руслан Толчин, Полина Егорова, Katerina Vinokhodova, and Алексей Ельфимов.

How can I contact Simon Sapronov?

You can use AeroLeads to view verified contact signals for Simon Sapronov at Usedesk, including work email, phone, and LinkedIn data when available.

What schools did Simon Sapronov attend?

Simon Sapronov holds Bachelor'S Degree, Teaching English Or French As A Second Or Foreign Language from Moscow State Linguistic University.

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