A meticulous and bilingual professional with extensive experience at a major accounting firm. Energetic, self-starter with excellent team development, conflict resolution and negotiation skills with expert in forecasting workforce requirements, establishing/redesigning organizations, and influencing/leading the work of individuals and groups in change initiatives. Skills include a establish competency in Windows applications, keyboarding proficiency and use of automated systems. Articulate with excellent verbal and written communication skills. Diplomatically resolve customer complaints and diffuse tension to ensure customer retention