Operations Manager
Current Establishes the overall vision and direction for the implementation of the internalOperations. Oversees the management and ensures smooth operation Develop and implement new business strategies for creating or improving processes andProcedures to improve corporate performance Monitor departmental performance against goals to ensure that progress is being made,and that corrective action is taken if necessary Responsible for recruitment, hiring, terminations and performance management ofdepartmental employees. Training & Mentoring to the employees. Manage the morale in the department by setting and demonstrating a strong businessethic for dealing with employees, suppliers and customers Budget preparation and monitoring of the department P&L Monitor financial performance to ensure the department is meeting or exceedingbudgetary commitment Handle enquiries and complaints which are escalated from the departments and presentoptions to solve issues of concern Address day to day daily operational issues Site/ Project visits to make sure QC and work performance. Monitor the employee availability and mobilize them as per the project’s needs. Control the operational cost and make sure that all the spending’s are under the allocated budget. Handle client complains make sure client is satisfied with management response. Petty cash management review and approve the daily/ monthly expense invoices. Coordinate with payroll and making sure that all timesheets are submitted on time and salaries release from payroll team. Coordinate with finance team for invoice issuance for all the clients and make sure all the invoices are issued and submitted to client on time. Review the monthly collection status with finance team and coordinate with all the clients to make sure they are paying timely. Review the ageing list with finance team and make sure nonpaying customer receive the legal letters from company.