• Supporting solicitors as well as other heads of workforce as and when required within the immigration• Setting up meetings, preparing legal documents, research complete applications from Home Office• Completing all FLR Forms• Participating in drafting witness statements • Typing letters to the Home Office and clients• Photocopying, scanning documents and faxing as required • Completing attendance notes

• Teaching mainly English, Media, Sociology and RS but also covering Maths, Science and PE lessons occasionally.• Ensured students completed set cover work but also changed lesson plans when required.• Supervising students and monitoring attendance and punctuality.

Set up cancellations on continuous authority payments Blocked and re issued debit cards after carrying out security checks Recognising suspicious activity on customer accounts and placing markers where necessaryMaking decisions and applying temporary reversals on customers account on genuine casesUsing discretion and authority limits to apply Gesture of Good Will to customers account Delivered a speech to a team of 20 people about financial shockActing upon behalf of a team leader during absence and providing cross cover Supervised new recruits and insuring that they were inducted properly into the organisation and aware of the policies and procedures Trained on internationally recognised systems of Gateway, Pega and Mainframe system.Utilising bespoke IT solutions to Log fraud, dispute case and send disclaimer forms to customers, monitoring and tracking the status of cases accurately Trusted with the Gateway security portal for all of Barclays customers and passing their security checksInbound and outbound calls expertise dealing with customer enquiries, logging complaints and taking follow up actionInitiating fraud investigations doing the initial assessment using logic to make fact based decisions

I worked as a customer service advisor/administrator at Birmingham City Council in a busy outbound and inbound call centre environment. My main duties were to liaise with the clients on a daily basis dealing with complaints in a professional manner, taking inbound and assignments within the education, health and social services sectors. This involves listening to, understanding and memorising content in the original 'source' language, then reproducing statements, questions and speeches into my native language.

I worked as a legal secretary/administrator also took part in a outbound call centre at this claims office, where my duties involved, filing documents, forwarding claims to relevant solicitors, answering phone calls, dealing with customer enquiries, making appointments, using Microsoft Word and Excel, photocopying, responding to emails and scheduling meetings and other office activities. The role required me to exercise my strong written and oral skills. Overall this role has allowed me to develop my communication skills providing high customer service maintaining professionalism, ability to work on own initiative by managing workload and prioritising.

I facilitate effective communication between clients in the following settings: large conferences and formal meetings; criminal justice proceedings, known as public service interpreting or PSI, including police and probation service interviews, court hearings, solicitor interviews, arbitration hearings and immigration tribunals; community-based events and communicating as a team, making decisions and providing high quality of customer service.

I worked as a paralegal at this law firm within the immigration law and family law department. My duties involved, preparing legal documents research word processing, filing documents and other general office tasks, providing quotes to clients interviewing clients and witnesses, giving clients legal information and preparing bundles for court.