Consulting and Leading teams managing Projects of ServiceNow, Salesforce, Cloud AWS, DevOps, Process Automation for large scale enterprise clients to deliver scalable and innovative solutions

Author/PublisherPrincipal ConsultantDirector OGMC PublicationsAuthor/Publishing Consultant "Ali & John" Publications

Business Intelligence and Project Information Management. Processes, Procedures and Policies Audit. Portfolio performance and Work Performance Reports. Enhance Organizational & HR Capabilities. Project Governance and Standardization. Resource Skills and Knowledge Development. Promote Project and Processes Standardization. Establish and Manage Key Performance Indicators (KPIs)

Successful Administration of Project Legal Framework and Audits. Project Resources and Communication Management. Support the creation and improvement of processes, procedures, and Contractors / Sub-Contractors and Vendors Management through Legal Contracts Track and report on project portfolio performance, providing a real-time and prioritized view of all projects

Development of the Project Charter, Project Plan, Service Level Agreements for overall planning, executing, controlling and delivery to clients. Managing Scope, Time and Cost baselines to ensure the successful completion of the project. Project Audits to ensure the work delivered to customers within the quality expected and covering all risks identified. Project and team performance evaluation to build organizational process assets. Human Resource Development and Coaching. Work with other managers to ensure consistency. High level reporting to Project Board and stakeholders on achievements, improvements, action plans and progress

Monitoring of clients new requirements, feedback, configurations and customization. To efficiently prioritize and allocate incoming requests to Support team and PMO. To ensure that SLA’s are met and targets are maintained. Follow up with customers to ensure issues are resolved. Maintain a mindset of continuous improvement, in terms of efficiency of support processes and customer satisfaction. To manage and ensure change control processes. To assist the Project Manager in designing and managing the Project Plan and day to day affairs. Provide support to HR Department in Identification and Finalization of potential resources. Coordinator for ISO Implementations.