-Spearheaded menu design initiatives, creating visually appealing menus and consistently updating them to reflect new offerings and seasonal changes, ensuring a captivating presentation of menu items to drive customer engagement and sales-Managed a diverse array of menu materials, overseeing Restaurant menu, Saloon menu, Cocktail menus, Large Party menu, seasonal outserts, etc., ensuring final printing aligned with brand standards-Actively managed and engaged with the restaurant's online community by promptly responding to comments on Instagram, and inquiries on Google messages, fostering a strong and responsive online presence while enhancing customer satisfaction-Implemented inventory tracking systems for merchandise, ensuring accurate stock levels, optimizing supply management, and facilitating smooth inventory operations to meet demand and support promotional activities-Conducted enticing food photography sessions, contributing captivating visual content for social media platforms, and enhancing customer engagement with appealing dish visuals-Executed email marketing campaigns, engaging subscribers by creating weekly newsletters showcasing menu updates, promotions, and special offers, ensuring consistent communication with audience-Regularly communicated project updates to cross-functional departments weekly, ensuring alignment and coordination across different teams for cohesive project execution

-Developed and executed comprehensive marketing strategies that align with the company's goals and objectives -Created and distributed marketing content, such as brochures, flyers, articles, and infographics-Managed online presence, including social media accounts, website content, and digital marketing campaigns-Coordinated and managed successful tradeshows, overseeing logistics, vendor relationships, booth setup, and promotional materials to maximize brand visibility and generate leads-Implemented monthly newsletters and weekly outreach emails to engage with the target audience -Conducted competitive analysis by researching industry trends, analyzing competitor strategies, and identifying market opportunities to inform strategic decision-making and drive a competitive advantage-Assumed ownership of all aspects of the CRM database, including researching and adding new prospects, resolving data errors, and performing daily maintenance

-Created content and graphics using Canva, Procreate, and Adobe Creative Suite for marketing-Engaged consumers on social media platforms (LinkedIn, Twitter, Facebook, and Instagram)-Wrote copy and scheduled social media posts to increase engagement, followers, and brand awareness-Ideated, designed, and facilitated merchandise line for partnerships and educational programming-Collaborated with vendors on apparel and accessory ordering for ecommerce merchandise store -Edited video clips, added music, and transitions for digital marketing efforts using iMovie-Used HubSpot for marketing reporting, social media performance analysis, and growth management

-Worked on developing and implementing new social media plans to attract new users and increased brand awareness -Produced and analyzed digital content for various social media platforms, such as TikTok, LinkedIn, and Instagram-Conducted reports on the performance of TikTok page and presented findings to CEO-Increased fan base on TikTok by 50% within 2 months

-Increased brand and new product awareness through direct marketing-Utilized Salesforce CRM to book and schedule appointments -Assumed leadership for major promotional efforts showcasing products and services-Collected and analyzed consumer behavior data

-Given every customer immediate and undivided attention -Followed through on all customer questions and requests; surprise and delight the customers with consistent, delightful service-Assisted supervisors in controlling customer flow and backed up lines; help to reduce waiting time for customers-Followed proper procedures for customer check out, handling of tenders, use of tares, sales of alcoholic beverages, and use of PLUs and UPCs-Followed all cash handling procedures; understand, meet and exceed regional cashier variance policy (CVP)-Kept the Customer Service department clean, well-stocked, and organized, change tapes and ribbon as needed, sweep floors and maintain sweep logs-Followed and comply with all applicable health and sanitation procedures and adhere to safe work practices-Followed established procedures to report errors in retail pricing or signage-Supported global, regional, and store programs-Answered department telephone calls and pages quickly and with excellent phone etiquette

-Maintained high standards of customer service during high-volume, faced paced operations-Trained new and existing employees-Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times