Sara Ain Email & Phone Number

Phoenix, AZ, US

Phoenix, Arizona, United States

Requirements Analyst / Business Analyst work to perfect corporate and systemic processes and ensure all departments are aware of processes in place to prevent duplication of work.-- Collaborated with several internal customers to improve workspace & workload-- Meets with Subject Matter Experts to collect documentation on current proceesses-- Meets with.

Scottsdale, AZ

- Prepares detailed specifications, requirements, scope documents and logic flowcharts for the development and implementation of moderately complex application programs and modifications for consumption by both External and Internal Developers as well as SME's and Business leaders. - Wrote requirement documentation for proposed changes to software..

Phoenix, Arizona Area

• Collaborating with business and development teams to identify and remediate web-based vulnerabilities for American Express branded websites using a variety of methods.
• Department was created by C Level executives to prevent public notifications of vulnerabilities on American Express branded websites. Our charter was to scan websites listed in a centrally located repository and report.
• Volunteered to expand the number of Amex sites scanned by searching the web for Amex branded sites, thus further protecting the brand. I identified and onboarded over 2.000 sites using various methods and search.
• Created an improved team-based system using SharePoint lists which all members of the team could access, replacing an Excel spreadsheet that only one user could modify at a time.
• Subject Matter Expert and influencer when decision was made to replace our web based scanner. Key member in implementation. Administered documentation for business requirements and specifications (data flows) and.
• Collaborated closely with third party vendor to meet Amex requirements for reporting and UI changes requested. Met with Product Management teams requesting our feedback many times.

Tempe, AZ

• ERP/CRM Configuration
• Enforced best practice standards met both internally and externally.
• Trained businesses and their subject matter experts with new technologies
• Lead JAD sessions to assist in customizations where needed to create processes which worked best for each companies’ unique needs.
• Documented business requirements, specifications, and user stories from JAD sessions. Created documentation for clients to distribute internally on new processes.
• Inspected and verified work produced by internal departments to ensure customer’s legacy data is imported correctly, including but not limited to transactional data such as invoices and credit memos, but also.

Scottsdale, AZ

• Business Analyst & QA for the internal Enterprise Applications team at Lumension. Responsible for all internal and external facing systems used by Marketing, Sales, Engineering, and Accounting.
• Business Analyst for Marketing/CRM portion of internal ERP implementation. Responsible for flushing out improved lead to order business processes, documenting business requirements and flows.
• Lead Quality Assurance for existing systems, changes made during implementation to new systems and temporary bridge of systems during the Agile implementation. Designed and implemented QA methodology for ERP &.
• Authored and managed testing methods, defined user stories, and initiated UAT processes after passing QA. Maintained a reporting methodology allowing the PM to manage timelines.
• Trained users worldwide, virtually and in person, on the major changes to our systems. Surpassed expected reduction in helpdesk tickets and other support to end users that more than paid for the travel and training.
• Subject Matter Expert in charge of data within the CRM tool used by Marketing, Sales, and Support.