Sara Marji (Al-Shomaly), Mhrir Email and Phone Number

• Scheduled interviews, phone screened candidates, gathered candidate feedback, tracked employment assessments, declined candidates, created job offers, and tracked applicants through ATS• Partnered with hiring managers and conducted interviews for potential intern candidates• Participated in initiating and launching the Varde Rotational Program• Created and published bi-weekly LinkedIn and Intranet posts about job openings, current company events, webinars, and HR initiatives• Led the Varde Summer Intern Network, and facilitated networking events including a virtual event with another organization• Gathered the results of the employee engagement survey and created presentations for senior leadership across the organization • Collaborated and partnered with global teams to work on recruiting and HR projects

• Supervised 78 customer service support consultants to resolve issues in 95% of time in first contact; created standardized processes for managing typical customer requests and exception handling approaches• Coached new hire class by one-on-one training sessions prioritized to improve call flow when faced with adversity• Developed consultants by creating weekly reports about strengths and opportunities looked at through side-by-side live call listening with consultants • Handled escalated calls from customers requesting to “speak to a supervisor”, led to 95% customer satisfaction

• Serviced 750+ customers a week with deposit accounts, offered financial solutions and guided to better financial decisions• Collaborated with team members about ways to reduce average call handle time, resulted in meeting call quality standard almost every month

• Serviced 300+ customers, sharing information on products, special promotions, and purchase transaction• Trained new sales associates with money handling, taking calls, and stocking shelves