• Managing strategic site redesign to improve brand messaging, engage new users, and improve conversion, resulting in a 25% increase in conversion rate and a 10% decrease in bounce rate.• Balancing competing priorities while overseeing e-commerce functions, including website management, order fulfillment, warehouse operations, and customer support.• Planning and executing all marketing activities, including social media accounts management, on-site merchandising, email marketing, and… Show more • Managing strategic site redesign to improve brand messaging, engage new users, and improve conversion, resulting in a 25% increase in conversion rate and a 10% decrease in bounce rate.• Balancing competing priorities while overseeing e-commerce functions, including website management, order fulfillment, warehouse operations, and customer support.• Planning and executing all marketing activities, including social media accounts management, on-site merchandising, email marketing, and seasonal promotional offers.• Partnering with the IT team to procure, test, and integrate the latest software applications, modifications, and plug-ins to elevate the customer shopping experience and improve order fulfillment.• Evaluating daily, weekly, and monthly website statistics to improve business performance.• Identifying areas for opportunity and improvement within the e-commerce section of the site.• Negotiating favorable terms with several third parties partners to contain costs and ensure reliable product delivery. Show less

• Understand the software development lifecycle.• Analyze clients' existing systems and business models.• Translate client's requirements into highly specified project briefs.• Identify options for potential solutions and assess them for technical and business suitability.• Conduct requirements analysis and prepare specific proposals for modified or replacement systems.• Draw up, supervise, and document testing schedules for complete systems.

• Walk the customer through the problem-solving process.• Provide technical support for incoming queries and computer systems and hardware issues.• Install, modify, and repair computers’ software and peripherals.• Write training manuals.